Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am grateful for Nationwide's coverage, I just wish we received reimbursement quicker.
I am so thankful to have such comprehensive coverage for our puppy, Juneau. Nationwide reimburses ALMOST all of what we pay for our puppy's care, however, it does take quite a bit of time to receive the reimbursement. I appreciate how simple it is to submit claims, and forward medical records. Also - every representative I have spoken with on the phone is very kind and helpful.
Insurer: Nationwide
By: Maria
Best Dog insurance to have
Harley my Golden has had quite a few issues. Allergies, just had TPLO surgery. Trupanion is absolutely amazing. There customer service department truly loves Dogs. Amazing Company,everyone needs them for there fur babies!! Love them. They always come through! Thank you Trupanion!
Insurer: Trupanion
By: Vonna
Peace of Mind
The folk at Embrace at always ready to answer questions to set your mind at ease. Knowing I have this policy for my little guy provides the peace of mind that he gets the care he needs without me having to make difficult decisions based on expense. They are endorsed by my insurance company providing additional credibility to their services.
Insurer: Embrace
By: JamieB
Amazing company, everything is so easy and explained simply!
I really cannot say enough great things about Nationwide pet insurance. Submitting a claim is so easy and they always are able to help me out with any questions!
Insurer: Nationwide
By: Carli
Awesome customer service
No matter what I call about the Customer Service is awesome! The people I talk to seem to really care about my pet. I have and will continue to recommend Nationwide Pet Insurance. Thank you!
Insurer: Nationwide
By: Gwen
I am blessed to have Ernie, and he is blessed to have you.
I adopted Ernie from the no-kill Mountain Brook pound in 11/2016 and bought his health insurance policy from you immediately. We have had two surgeries related to stones in his bladder; we have avoided surgery for torn ligaments in his knees (the scar tissue supports them fine; and most recently had to have treatment for an infection caused by another dog biting or scratching him. I believe you have been very responsive in meeting our needs. Because I treat my animals as if they were my kids, I could not afford to have Ernie were it not for health insurance. Thanks so much. A Sister in Christ, L. Sue Keith
Insurer: Nationwide
By: Lenora
Getting ASPCA Insurance was a great decision!
I am so glad I got this insurance. My dog developed diabetes and went blind. ASPCA has been so supportive.
Insurer: ASPCA
By: Trish
Mostly Positive Experience
I feel that the time it takes for claims to be processed is incredibly long. I have had other claims for auto/renters/home that have been processed in a matter of hours, so I know that with a big company like Nationwide, it is very possible to speed these processes up. I am glad that I decided to get pet insurance for the most part. I was disappointed that when coverage plans were improved when VPI moved under the Nationwide umbrella, that my pet, who was still very young, did not qualify. I have recommended VPI to many friends since joining, and I feel that there wasn't much loyalty to existing customers when that happened.
Insurer: Nationwide
By: Ashley
Good service
I am satisfied with the way Nationwide handles my claims. Pretty easy to navigate and very professional. The only downside is the time it takes for claims to get processed and distributed. But all in all, good service.
Insurer: Nationwide
By: Shianne
Purchasing insurance was a great decision for Chloe and me!
I am so glad that I purchased this insurance and I would enthusiastically recommend this coverage to friends and family. Claims submission is so easy and when I call customer service they are always compassionate and helpful. Thank you for helping me take care of Chloe!
Insurer: Nationwide
By: Caroline