Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Honest, Accurate, Fast!
My dog has been treated for slipped discs in her back in the past. A vet forced her down and ended up rupturing the disc. I called nationwide and a representative walked me through exactly what my policy covered, how much would be covered and gave me some good advice. Thanks to the rep, I was able to negotiate with the hospital that performed the surgery. From the time I submitted the claims, it was a VERY fast turn-around, preventing me from having to pay any interest on my line of credit. Well done Nationwide, your team was the only stress free part of this terrible ordeal for me and my dog.
Insurer: Nationwide
By: justin
Very appreciative of your insurance. We feel safe knowing she is covered.
Always great service and gives us peace of mind.
Insurer: Nationwide
By: John
Excellent online submission process and quick resolution of claim!
I have submitted two claims over the years and it is a very painless process to submit claims. The claims were processed within a few weeks of submission and the amount refunded was very reasonable. I would highly recommend to everbody!
Insurer: ASPCA
By: Snehal
Fast and Easy Claims Process
Nationwide Pet Insurance has been the best decision we have made in a long time. Nationwide Pet insurance takes the financial stress out of a day in the life of a dog owner. Unexpected things come up, and I stress a lot less now that I have pet insurance. We go to the vet, get our pup feeling better, and within a few weeks, our claims are processed and paid. It is a no-brainer. We plan to get a second dog and we will definitely get an insurance plan for the new dog as well.We could not be happier with this company.
Insurer: Nationwide
By: Julie
Very statisfied with Petshealth service
When it's time to collect on an insurance policy, it is usually also a time of stress. You want help and compassion not excuses why something you have claimed is not eligible. Petshealth came through and reimbursed me much of the money I spent in getting my dog's diagnosis and the customer service people were helpful when I had to call to get my invoices to them properly..
Insurer: ASPCA
By: Sandra
Can you cover humans??
We enrolled our yellow lab Aiken when he was just a pup. We've had two scares in his life time; a spider and a snake bite. We were fortunate in that we were able to get the medical care we needed quickly afterhours. That comes at a hefty price though. We knew we would "figure it out" no matter the cost. ASPCA Pet Health Insurance were there for us. It claims process was extremely easy and the reimbursement was very fast. Aiken is 10 years old. Just one of these incident reimbursements paid for all the years of monthly premiums. The peace of mind in having insurance that works so well is just a bonus. We know have enrolled our new addition Clover; a black lab puppy and will enroll any pet we have in the future. We are so glad our vet recommended ASPCA Pet Health Insurance that initial puppy check up 10 years ago.
Insurer: ASPCA
By: Adam
Nationwide Pet Insurance has been very fair and reliable.
Nationwide Pet Insurance has been very fair and reliable.
Insurer: Nationwide
By: Barbara
Nationwide Pet Insurance is the BEST!
Nationwide Pet Insurance has been a great investment for our dog, Daisy. If we have to call in, the representatives always answer the phone quickly (yes, a REAL person!), they are friendly and helpful. We have been amazed by the excellent service that we consistently receive. We were in the process of moving from GA to SC when Daisy broke out in hives. I scrambled to find a new vet so that she could be seen right away. Nationwide didn't miss a beat in processing our claim. Highly recommend!
Insurer: Nationwide
By: Heather
Awesome Insurance
They are what they say they are and they do what they say they will do. Our first claim was paid exactly how (amount) it was supposed to be paid. It was simply to claim and the customer service has been awesome.
Insurer: Pets Best
By: Bernita
Very satisfied with recent claim
My claims for my two dogs (Nellie - ringworm; Ranger - foreign object in eye) were both handled promptly and fairly. Very pleased!
Insurer: Nationwide
By: Tom