Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Terrific coverage and great customer service
I’ve had a great experience with Embrace! They covered diagnostic testing for Makenna when she had a heart murmur shortly after we adopted her. Since she’s recently been diagnosed with Cushings Disease the coverage has truly been fantastic. This is a disease with expensive diagnostic testing, expensive maintenance drugs and it’s a chronic disease that will be with us as long as Makenna is. We just are so grateful for Embrace and the peace of mind it provides. We tell everyone about Embrace!!!
Insurer: Embrace
By: Alida
Get the insurance
I was skeptical at first and have paid for years and was so happy when I received reimbursement for vet expenses under an emergency. The initial claim process I thought was confusing but we worked it out. Thank you
Insurer: Embrace
By: Patricia
always friendly and efficient
The people who answer the phones are always friendly and efficient. They give the information I need in a timely manner and are very helpful.
Insurer: Trupanion Canada
By: Vicky
Great service
Great service always when I call in about my policy
Insurer: Trupanion
By: Karen
very satisfied with Trupanion.
Great coverage at reasonable prices. Customer service has been excellent.
Insurer: Trupanion
By: Liz
Completely satisfied with Pets Best.
My beloved family member (my dog) was diagnosed with a neurological issue & needed an MRI. He had the MRI, claims were submitted, & I received proper reimbursement according to my policy in a timely manner. Completely satisfied with Pet's Best & I highly recommend this company.
Insurer: Pets Best
By: Sharon
I recommend Pets Best to all.
Leila has had health issues the past two years and is being treated for her eyes. Pets Best has been there for her and my past two dogs, Mia and Gen Chin. I recommend Pets Best to all. Thank You for being there.
Insurer: Pets Best
By: Jack
We appreciate your fast service.
My vet's office helped file our claim for our dog, Chief's allergy meds. Even though he has been taking these meds for a while, we were able to receive reimbursement. We appreciate Your fast service.
Insurer: Pets Best
By: Peter
Best Pet Insurance!
I choose ASPCA because I spending a lot of money on my vet visits and needed a pet insurance company to back up all the visits I was going with my dog Bella. ASPCA was there with open arms and was always there to assist me with anything going on with my dog Bella. I appreciate their time and support throughout the past year helping me make my dog healthier and happier!
Insurer: ASPCA
By: Tammy
Nationwide is so user friendly
Thanks for making the claims process so easy to use and understand.
Insurer: Nationwide
By: Lauren