Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Things have gone very smoothly.
I've had good experience with Pet Insurance so far
Insurer: Nationwide
By: Pam
Cubbie renal failure
My adjuster Reanna was extremely kind, communicative, responsive and professional. She was a real pleasure to deal with. And when i couldnt reach her, Candice jumped right in and didnt miss a beat. The Embrace staff are caring, empathic people who understand what a client with a sick furkid is going through. Ive had pet insurance through other carriers but am extremely happy i switched to Embrace!
Insurer: Embrace
By: Patti
Great Insurance
My dog recently broke hsi CCL that required an expensive knee surgery. ASPCA was able to reimburse that. Submitting a claim is very simple on the mobile app, although it took some time to process. But I'm very happy with their service so far. A agent even called to check up on my dog to see how he was doing.
Insurer: ASPCA
By: Rayine
Everyone treated me and my dog great.
The process easy and staff helpful.
Insurer: ASPCA
By: Jose
Healthy Paws is wonderful!
My Golden Retriever chewed he handle off of his leash. He had to have emergency surgery as a thick string from about 3" of leash, still in his stomach, had wound around his large and small intestines. I submitted my claim to Healthy Paws. They responded immediately to let me know my claim had been received. Then again to let me know it was being processed. Then again telling it was completed . Two more times to ask how my pup was doing and hoping for a speedy recovery. This company is awsome!
Insurer: Healthy Paws
By: Peggy
Highly recommend insurance
So thankful I took out this insurance for my 6.5 month old kittens from day 1 after adopting them, as they have had several unexpected health issues and it is such a huge reassurance to have this insurance. The system is super easy to use, I’ve put through claims while drying my hair! Claims have always been dealt with appropriately and the customer service is excellent. An insurance product I can trust.
Insurer: ASPCA
By: Jennifer
Great service as always!
Great service as always! Thank you!
Insurer: Pets Best
By: Kimberly
Fast and responsive.
The process of the claim was very fast and satisfactory. Very responsive in a short time. Thanks
Insurer: Pets Best
By: Maria
Filing was easy.
It was easy and received details on what was and wasn't covered. Was disappointed one of my prescriptions was not covered
Insurer: Pets Best
By: Ashley
Satisfied with the process.
I was satisfied with the process. Only thing they didn't cover for spayed. I understand, they did notify me to let me know my was a little delayed but besides that it was very good. This is my very first claim since being a member for years! I'm
Insurer: Pets Best
By: Chantal