Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA Insurance is easy to use
I am glad I had insurance when Jasper hurt his leg. We had to go to the specialty hospital. ASPCA claims are fast and easy. Great customer service - they call to make sure your pet has recovered.
Insurer: ASPCA
By: Dianne
insurance for the unexpected
I am so thankful I switched to Healthy Paws pet insurance. I’ve carried pet insurance for years and one problem I’ve had in choosing policy benefits is that an upper limit you find adequate today may be totally inadequate 10 years from now as veterinary costs increase with inflation. If you wanted to then increase your benefits, even with the insurer you have, it would be necessary to get a whole new policy, and any illnesses your pet had in the past years would be excluded as pre-existing conditions. A friend suggested their insurer to me, Healthy Paws which has no upper limit on benefits. They do not, however, cover office visit, or consultation fees. They explained to me that this is the trade-off for keeping premiums low, and that insurance is really for the unexpected. Well, the unexpected happened: one of my dogs, Topi, ingested something poisonous, which was determined to be from the oleander bush. Oleander poisoning is very rare, even though this bush is planted everywhere in Southern California, because there’s no reason dogs would want to eat it. This kind of poison affects the heart, and the vets at the ER said his heartbeat was arrhythmic and fluctuating wildly. The next morning he was moved to a veterinary hospital where they were able to hook him up to a temporary pacemaker. After four days in the ICU, he recovered and is now home and fully recovered, but not before his lifesaving treatment cost over $13,000. As I said, I am so happy I’m now with Healthy Paws. Their customer service is excellent and the turnaround time on paying claims is amazingly fast compared to other insurers I had. I recommend them highly.
Insurer: Healthy Paws
By: Paul
Overall good experience
In the beginning I was a bit concerned based on the negative review I've read online about Nationwide Pet Insurance. However my other co-workers who have it had overall positive experience. Since it's the only pet insurance option through my employer, I decided to give it a shot. My 9 yo Bichon/Lhasa mix was peeing blood after his teeth cleaning procedure. I thought it was surgery related issue, and I took him back to the vet. After first diagnostic (caused about 400 something dollars), they told me he had bladder stone. With his type of stone, the only option was to remove it surgically. The cystostomy (bladder stone removal surgery) caused $1,345.49. I filed both claims with Nationwide. They asked for a full medical history to prove that the stone wasn't a pre-existing condition. So I sent them that. Another 3~4 weeks later, I got my reimbursement. Minus the Out of Pocket minimum, I got all of the cost reimbursed including the 1,345.49 bill. Conclusion, the process could be a bit faster, but in the end I'm glad that they covered the procedure. The claim process was easy, too.
Insurer: Nationwide
By: Zhimin
I can't imagine not having NW Pet Insurance!!!
I am so glad that I have NW Pet Insurance for my Laci. I also had it for my prior dog Lexi who passed away 5 years ago. NW Pet Insurance is affordable and I tell all of my friends with pets about the great coverage, and encourage them to invest in NW's Pet Insurance. Thank you everyone with NW Pet Insurance. I appreciate everything you all do!
Insurer: Nationwide
By: Cynthia
Thank you SO SO SO much!
You guys were amazing! Our beloved Tabata ate a portion of her Kong and needed an emergency endoscopy to retrieve it before it reached her intestines. From calling the VET 1-800 line to filling out the paperwork, you were absolutely great. You saved us a lot of money from this unexpected and scary expense but moreover, we felt protected, supported and relieved when there was the need to make a decision. We have been your customers since our big girl was a little puppy, and will continue being your customers for life. THANK YOU!
Insurer: Nationwide
By: Gustavo
Love Nationwide!!
You guys are the best! Love the service, the product and the price! Cannot beat it! Loyal customer here!
Insurer: Nationwide
By: Dave
Love the High Level of Customer Service
We recently lost our cat to cancer. We didn't go the chemo route but did do some treatment for about 4 months. Nationwide was so great about covering the expenses associated with his treatment and euthanasia. They even automatically cancelled and refunded the prorated insurance payments after processing the euthanasia claim. We have three other cats (and plan to get more soon) that are covered as well and we have had great service from Nationwide. I recommend them to everyone who tells me they have pets. The peace of knowing if my pet is sick I will be able to afford treatment is huge. This is a wonderful service they provide. If paying monthly for something you won't always use seems high... You pet will age and will most likely get ill at some point. Even if its just covering blood work to make sure the loss of weight isn't something serious, you do not have to stress. I haven't had any issues with my claims being approved - normally within 2-3 weeks. I love the new direct deposit option as well. Keep up the high level of service and we will continue to be lifelong customers.
Insurer: Nationwide
By: Cecilia
Excellent Service
Millie has had Nationwide pet insurance since the day we brought her into our family. After each vet visit I immediately file my claim. Once the yearly deductible has been met Nationwide immediately starts to pay me 90% of each invoice. I am very happy with Nationwide and would recommend it to any pet owner. We previously had VPI (Nationwide) insurance on our boxer and were very satisfied in payments received for her care and this is why I returned to Nationwide when we got Millie in April 2017. This is the only pet insurance company I will have.
Insurer: Nationwide
By: MARTHA
NationWide is very responsive to my claims.
They pay very quickly. I appreciate that they are there to help with my vet bills. It gives me peace of mind.
Insurer: Nationwide
By: Aligori