Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance Available
I have been a customer of Pets Health Care Plan (now ASPCA, I guess) for well over 15 years now. I left to try other, less expensive plans, and quickly realized that the competitors are not interested in fair claim coverage as much as almost-automatic denial of claims. In addition to getting claims covered at a really high rate with Pets Health Care, their personal attention means the world to me. I still have a voicemail saved that one of their reps left for me when he processed a claim for euthanizing one of our dogs - the kindness and compassion meant everything and he surely didn't have to call me to offer condolences while doing his job to process that claim. I will ALWAYS recommend this company to others!
Insurer: ASPCA
By: Alli
Life Saving Policy
Our 3 year old bulldog went in for surgery to open up his airways to help him breathe more freely, but complications from the surgery resulted in him not being able to breathe at all. A planned overnight visit turned into six. Twice during the week the vet called me to caution they were concerned he would die soon. For all the pain it put him through, it was an emotional nightmare for us. In the end, he was transferred to another hospital where a second procedure cleared his airway and saved his life. The vet bill accumulated to $11,000, which we had to draw down our savings, borrow money from family, and open a new credit card to cover. Honestly, we didn’t have the financial ability to handle that expense, and the only reason we did was because of our confidence in our policy with Healthy Paws. And sure enough, less than a week after filing a claim it was approved, and our policy reibursed nearly 90% of the bill. What they cover and what they don’t is very clear from the start, and customer service is incredible. Representatives seemed genuinely concerned for the wellbeing of our dog in follow up calls and email. Our policy with Healthy Paws saved our dog’s life- we never could have considered the life saving procedure s that were necessary without it.
Insurer: Healthy Paws
By: Christopher
Awesome group of people, ready to help process claims timely.
This was the first time I had put through a claim for my pet who was in the hospital for 5 days. The paperwork was sent in and before I knew it the check was in my account. Awesome group. Caring people.
Insurer: Trupanion
By: Gail
Awesome group of people, ready to help process claims timely.
This was the first time I had put through a claim for my pet who was in the hospital for 5 days. The paperwork was sent in and before I knew it the check was in my account. Awesome group. Caring people.
Insurer: Trupanion
By: Gail
No response
Horrible not to call back they pull the payment out for both of my dogs I’ve never gotten reimbursement for any of my vets visit First I was told they did not receive them then I was told the vet had to do them and all being said receive nothing
Insurer: Pets Best
By: Ivy
Can not say enough great things about Trupanion!!!
This insurance has been a life savior for my family. Mollywas diagnosed with Epilepsy and wicked skin allergies under a year old. Trupanion has been there for us year after year and has provided us excellent service. I love how I get to actually speak with someone right away with such compassion and knowledge. I always get a sincere "How's Molly?" when I call. I cannot say enough about how wonderful Trupanion is. Anyone with a furbaby should strongly consider getting this insurance. It is VERY affordable and there are no loopholes in coverage, not to mention how much money we have saved on visits and prescriptions. Molly takes 9 pills a day, yes, 9 pills a day and they are covered at 90% for as long as she needs them. Yes... 90%!!!! Just call and speak to someone, you'll see why they are so great.
Insurer: Trupanion
By: Karyn
Positive Experience
This was a very positive experience, both times. I called about the same issue twice, because when I got off the phone the first time, and looked at my notes, I was confused. So I called back to ask some questions.
Insurer: AKC
By: Anita
The smartest decision I made.
The smartest decision I ever made was getting pet insurance with Pets Best. I have been singing your praises to everyone for making a difficult situation more bearable (and affordable) when it comes to taking care of my pup. You guys have been very responsive and if there was even a chance of delay, you have notified me. Thank you.
Insurer: Pets Best
By: Ho-Kyun
Easy service to deal
Easy service to deal with. Vets direct bill which is a great feature. Will follow up as time progresses.
Insurer: Trupanion Canada
By: Dave
Hassle free.
Hassle free. Have my policy number to my Vets office and they took care of the rest, my next involvement was an email saying it was accepted towards my annual deductible.
Insurer: Trupanion Canada
By: Marc