Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is the best and easiest insurance to have for your pets!
We have two pups and have had Trupanion for over six years now. It has been incredible. Over the years we have had issues pop up in one or the other of them. Our vet files the claim for us and we always hear back immediately that it's filed and generally within one to two days we have an amount emailed to us regarding how much we will get back. The customer support center is NOT overseas; which makes it very easy to communicate your concerns and get your questions answered. I advise anyone with a pet to sign up.
Insurer: Trupanion
By: Kolleen
Excellent and affordable couldn’t be slightly easier to follow up
Nationwide as been affordable, fair and quick to pay. The app used to submit claims is simple and easy. I’ve found it difficult to find out how to reach someone with questions and to dispute a claim. All in all very happy
Insurer: Nationwide
By: Wendi
Thankyou for being there.
You are the only insurance company who hasn't tried to mess with me. Your paperwork is simple and straightforward. You're caring, courteous and efficient. Thanks again.
Insurer: Nationwide
By: Vicki
Good
Like the coverage, it has been very helpful since at times my dog has issues with ears and allergies. Making the monthly premiums does help when you get portions of what you spend bake at some time later to reimburse what you have spent. It seems like at times it takes a long while to get information back after sending in receipts to know what amount will be covered.
Insurer: Nationwide
By: Susan
Have had coverage on all 3 of our pets for 3 years now and could not be happier with our coverage!!
Have had absolutely no problems with our coverage or claims over the past 3 years. We have one pet with severe allergies and one with athritis and Nationwide has been with us all the way in caring for them! Never had any problems with claims or coverage.
Insurer: Nationwide
By: Shannon
Best Insurance ever
This is the best pet insurance I have ever had. They reimburse me in a timely manner and are always making follow up calls to see how my furbaby is doing. They really care about the pets..
Insurer: ASPCA
By: Kristy
ASPCA is the best!!!!!!
We truly dont know what we do without ASPCA insurance. Our Lab got cancer and we were faced with vet bills we could not afford. ASPCA stepped in and helped us through this nightmare and made helped us save our baby. They also called to check on Nash and have sent us a get well card. They care so much and make us feel like family. Thanks again ASPCA.
Insurer: ASPCA
By: Jim
Nationwide is definitely on your side
I've had Nationwide pet insurance for several months and they have been great. I took my new pup in to get spayed and vaccinated, turned in my paperwork. In less than 2 weeks I was reimbursed for the limit on my insurance with no questions asked. I wish I had this coverage with past pets, it would have been much easier taking care of their medical needs. Thanks Nationwide!
Insurer: Nationwide
By: Wayne
Healthy Paws is amazing!!
Healthy Paws is the BEST pet insurance you can get. I highly recommend this company. Not only are their policies very inclusive and reasonable but their customer service is amazing!!!!! Our 1 1/2 year old golden just needed major surgery. Not only did we have peace of mind financially knowing that we had Healthy Paws to help us out, we had Healthy Paws actually there to support his recovery. We received many emails checking on his recovery and telling us to give him a great big hug. Amazing company!!
Insurer: Healthy Paws
By: Audra
The people and service at Trupanion... A # 1!!
Trupanion is always quick to process my claim, always gives me a thorough explanation, and the people are always very friendly and helpful if I have questions. You can’t ask for anything more.
Insurer: Trupanion
By: Linda