Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great service!
Have loved working with ASPCA! When my dog had an accident and knocked out his tooth, they worked quickly with me to get my claim through. I find their customer service agent to be very sincere. I will continue to be insured by them.
Insurer: ASPCA
By: Melissa
nationwide (pet insurance) is on the dog's side
Even though there is a 2 hour time difference between Illinois and their head quarters, it is very easy to deal with both customer service and their agents. I have had this pet insurance for many years and even have Nationwide myself. Just as in insurance for us humans there are many different plans and payment options.
Insurer: Nationwide
By: Denise
Fast to respond!
Embrace is fast to respond. We've had a high volume of vet visits and medications since a mast cell tumor removal 3 months ago. If I call with a question, I get a friendly voice at the other end to help. If I email, I receive a quick and cheerful response. Our claims are processed quickly. Very happy with Embrace.
Insurer: Embrace
By: Kate
The service and speed of payment is terrific
Excellent customer service and quick payment!
Insurer: Nationwide
By: Jay
Fast Reimbursement- No questions asked!!
I always wondered if pet insurance was worth it- until my current dog needed emergency surgery for ruptured discs. I was told it would cost $6,000 to $8,000 and I needed to decide right then or risk further and likely permanent paralysis. I didn’t have to hesitate or second guess that thanks to this insurance. I’d checked my coverage only the week prior when she’d suddenly become lame -(unrelated to the disc rupture) and incurred an invoice of over $800. I uploaded the invoices, for the lameness and its laser treatment - followed the next week by over $8k for MRI, Emergency Surgery-hospilization etc. ALL procedures were reimbursed with absolutely NO QUESTIONS ASKED- within ten days each by direct deposits to my bank!! I was and remain AMAZED. I’ve had other pet insurance and have NEVER had such an easy and STRESS-FREE experience regarding treatment of my pets as I have now had with ASPCA- even my vet was amazed when I shared my experience and wantied to know which insurance I use! Don’t think twice- this insurance is the BEST!
Insurer: ASPCA
By: Mary
Best pet insurance on the market!
We have been with Nationwide (formerly VPI) for 12 or so years. We have always been extremely satisfied with the friendly customer service and prompt claims service! I would highly recommend Nationwide to any pet parent looking for the best pet insurance!
Insurer: Nationwide
By: Elizabeth
For the just in case.
We have a 9 month old puppy and you never know what could happen. We left our dog on vacation and came back to find out she had injested three socks. Not one, not two, but three socks later. Two emergency vet trips later and we have x-ray bills, surgery, and medicine to pay for. But, luckily we had pet health insurance with ASPCA. I called that night just to make sure we would be covered. The representive even called to check on our puppy after the procedures! We highly recommend pet insurance with ASPCA to all of our friends!
Insurer: ASPCA
By: Timothy
Top of line support
They are wonderful to work with and easy to work with. Claims are easy and they will even contact your vet if they are not on direct pay. All information is upfront and their staff is very easy to work with. Hope I do not need them for a while, but feel better now I have them. VERY affordable, it was not at all what I was expecting. In the next couple of months I will have all 3 of my dogs insured.
Insurer: Trupanion
By: Robin
Surpassed all expectations of a pet insurance company
I purchased pet insurance for my puppy expecting to not need it till his late stage of life. He came down with a serious illness when he was only 2 & was then diagnosed with a brain tumor at 4 yrs. Healthy Paws surpassed my wildest expectation of an Insurance company-from ease of filling, speed of processing claims & most importantly, sincere concern for my dog through personalized communication. Having insurance took away the financial burden of already difficult decisions, & Healthy Paws was THE BEST! My dog is doing GREAT, & choosing Healthy Paws was the best decision!!!
Insurer: Healthy Paws
By: Tracy
Pet insurance does help out
Rocky continues to receive ongoing medications and treatments for his kidney failure issue. we appreciate all you have done for us.
Insurer: Nationwide
By: mike