Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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False Advertising Insurance
My dog, Maggie was hospitalized due to pneumonia, she was in a critical condition and almost died. To add to the stress, Nationwide barely paid for any of her hospitalization although I have Major Medical insurance. I purchased the insurance to have peace of mind if my dog was ever this ill. Well, I'm now sorry that I did. They falsely advertise that hospital stays and major illnesses are covered. The initial claim took 30 days to pay out. I sent in additional information 2 weeks ago and feel like it went into a black hole. I am patiently waiting for additional reimbursement for the claims that I have submitted.
Insurer: Nationwide
By: Kathy
Amazing customer service, well worth it
Nationwide has been there for us through it all. They have great customer service and have protected our pet through multiple surgeries that came after he got hit by a car. Couldn’t have provided the care he got without nationwide.
Insurer: Nationwide
By: Katherine
Reliable and Consistent service!
Having healthy paws has really given us peace of mind with our yellow lab Duke. Filing the claims are super easy, and they always check in to see how he is doing after his Vet visit. We definitely recommend having healthy paws as your pet insurance provider!
Insurer: Healthy Paws
By: Nate
New customer
While it seemed the claim process took longer than normal, three months, I was very satisfied with the customer service, as I was kept in the loop that the claim was still in progress! :)
Insurer: Nationwide
By: Diane
Very poor none responvice deceiving coverage
They promise the moon, deliver close to nothing… took them for ever to reply to my claim, forever to approve a 20% coverage on something they claim would have been fully covered. I’d make sure no one else gets this poor service, should have listened to my friends about embrace reputation
Insurer: Embrace
By: Azriel
Nationwide is fantastic
We decided to get the pet insurance when we got our new puppy, through my employer. It has been the best thing we did, due to a few puppy insidence. Nationwide is prompt and easy to file claims and receiver reimbursement. We are very happy we made the discision.
Insurer: Nationwide
By: Terry
Good Service
I am very happy with the service and pricing. Rate increases have been reasonable and response to claims has always been fast and friendly
Insurer: Embrace
By: Abbey
Always willing to listen.
Kenya has a chronic condition. She has her good days and bad days.. She takes a lot of medications and special food. We feel we are blessed to have her covered under your pet insurance... We don't know what we would do without your help with her bills... It allows us to be able to pay for some of her other visits and routine appointments and medications. When I call I am always treated with respect and great customer service.. That is a welcome relief. Much appreciated.
Insurer: Nationwide
By: Sheila
Nationwide has been a great partner for Cletus
They have been a great partner and that is important to me for Cletus and all my babies insured through Nationwide
Insurer: Nationwide
By: Conny
Excellence Pets Insurance
Healthy Paws is very efficient, good customer service and overall great insurance for pets.
Insurer: Healthy Paws
By: Yen