Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent response.
Excellent response to all my needs. Extremely helpful, quick turnaround on claims, wonderful, knowledgeable employees. I strongly recommend Pets Best every time pet insurance is discussed. Love this policy!!!
Insurer: Pets Best
By: Sandra
Extremely easy to submit claims.
Every claim U have submitted has been extremely easy. I just logged on, filled out the Claim form, attached a copy of the invoice and submitted it. Within one day I received notification of receipt. Within a week I received notification of payment and, because I used direct deposit, it was in my account. I couldn't be more pleased.
Insurer: Pets Best
By: Robert
I have never had a problem
I have never had a problem and have always received exceptional service
Insurer: Trupanion
By: Brenda
Fairly covered
I think everything was very fairly covered. I am great full to Animal Arc for processing the claim for us. I know I could never have done it! Thanks to all
Insurer: Trupanion
By: Suzi
Very efficient handling of claims. I have been with Embrace a few years now and am very satisfied.
See my re view above. I am a very satisfied customer.
Insurer: Embrace
By: Joan
What will my first experience with TRUPANION be like?...
Enjoyed speaking to the woman who discussed the insurance plan with me...she was very knowledgeable and answered all of my questions.Since I signed up 2 days ago, I have had no experience with making claims. Sadly, my Bichon has a pre-existing allergic condition and it's an expensive condition!
Insurer: Trupanion
By: Janice
Thank goodness for Nationwide!
I am very glad someone recommended that i get pet insurance from Nationwide. It has been a great investment and really given me comfort to know i have insurance should anything happen to my dog. Nationwide is friendly, organized, has a quick turnaround and a great website to check on pending bills. I am pleasantly surprised.
Insurer: Nationwide
By: Sarah
Very pleasant company to work with.
Nationwide Pet Insurance is a pleasure to work with. The agents on the phone are very nice and knowledgeable. Also, they process claims very quickly.
Insurer: Nationwide
By: Michael
ASPCA Pet Insurance live up to their claims!
Support could not have been better. They-completely lived up to all their coverage claims
Insurer: ASPCA
By: Loretta
Trupanion is a blessing!
We had a puppy that contracted Parvo. She had to stay in the animal hospital for a week getting intensive treatments. Sadly, she did not make it. If we had not had Trupanion pet insurance, on top of the heartbreak of losing our sweet girl, we would have had the extra stress of having to pay a $7500 vet bill. However, because we had pet insurance through Trupanion, they paid $6500. They also deposited it directly into our bank account very quickly. We thank GOD for such a wonderful company!
Insurer: Trupanion
By: Julie