Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Efficiency, professional and ease of filing claims.
Insurer: Embrace
By: Jean
They take your money then refuse to pay your claims
I signed up because it looked like a good deal and my cat needed her shots, regular wellness checkup and teeth cleaning. I also signed up for the Best Wellness Plan and then found out when I took her in for her regular exam that I only got the Essential. That still covered her wellness exam and shots....I THOUGHT. So I submitted that claim then upgraded to the Best so I could get her teeth done too. Then to my dismay the claim came back denied. They said I canceled my policy. Thbe refused to answer my contacts three times. I told them to cencel my policy and they ignored that until I wrote back and threat4ned to chargeback with the bank. Only then did htey cancel. They didn't even TRY to make things right. Waste of money, don't do it.
Insurer: Pets Best
By: Terryll
U guys r great.
You guys r great. N I never had a problem. N staff is very caring
Insurer: Trupanion
By: Marie
Aubree deserves a PERFECT SCORE!
Aubree deserves a PERFECT SCORE! She is a good listener and has compassion.
Insurer: Trupanion
By: Jonathan
Always more than helpful
Always more than helpful and get things done quickly
Insurer: Trupanion
By: Sandra
Answered all my questions quickly
Answered all my questions quickly and easily.
Insurer: Trupanion
By: David
Customer service was helpful
Customer service was helpful, quick and caring!
Insurer: Trupanion
By: Jessica
Personable service.
Personable service. Good follow-up communication. Service techs up to speed on all questions.
Insurer: Trupanion
By: Christopher