Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I love the fact you actually care about my pet.
I am very pleased with the service you provide. Everyone is always very helpful.
Insurer: ASPCA
By: Nina
Extremely quick response to claims submitted!
I recently submitted multiple claims for emergency care and a week long hospital stay for my pup for pancreatitis. Our out of pocket expenses were incredibly high. The entire process from uploading my receipts, to communication from Trupanion regarding the status of our claims, and finally the payment was quick and easy. Thank you - I am so grateful we are enrolled and had this in place to help with the care Rue needed!
Insurer: Trupanion
By: KATHERINE
Awesome Pet Insurance
If only my personal health insurance were this good! Our furbaby ate something that he could digest and required surgery. We submitted our claims to Healthy Paws who processed them in a timely manner with no hassle! They paid 90% of the cost. The customer service is excellent and, as a result we recommend them to all pet parents.
Insurer: Healthy Paws
By: Valerie
Warm and Responsive Customer Service
Having Trupanion provides me with peace of mind knowing that I will be able to provide whatever medical care my dog needs. I found the on-line claims process to be surprisingly simple, and my claims were processed very quickly without any further participation from me. On the occasions that I needed to phone customer service, I experienced little to no wait time on hold. The best thing is the customer service representatives. They were warm and helpful and always knew how to resolve whatever issue I was calling about. I felt like my dog and my issues mattered to them.
Insurer: Trupanion
By: Barbara
Great company, fast reimbursement
I have been with Healthy Paws since 2011. After careful research I chose them because they had great reviews. We now have two dogs that sometimes need treatment for one thing or the other. They are always available to answer all of your questions, their website is easy to navigate and their reimbursement checks come a few days after you file a claim. You can’t ask for anything more from a company. Don’t hesitate, call Healthy Paws and acquire insurance for your pets today.
Insurer: Healthy Paws
By: Diana
The Best pet insurance
My chihuahua puppy broke her metatarsal bones, fancy word for toes. I submitted the claim using the app. Easy and hassle free. Everything was done an about a week. From the proscessing the claim to reimbursement. They still continue to cover every bad age change every week. Even after my surgery reimbursement of $2500. And what really put the icing on the cake. I had a team member reach out to me personally and ask how my puppy was doing and how the surgery went.
Insurer: Healthy Paws
By: Ashley
An insurance co. that actually cares about the well-being of my dog as much as I do!
We got puppy insurance for our puppy as soon as we got her at 10 weeks old, she just had a case of puppy pneumonia and at 6 months, had already racked up $3000 in vet bills. Our pup is much better and got our reimbursement back before her antibiotics ran out so we are at ease. Not only does Healthy Paws provide quick customer service responses and reimbursement, they also email to ask how our puppy is recovering. It has been an amazing experience and I can not recommend Healthy Paws enough.
Insurer: Healthy Paws
By: Meagan
I recommend dog insurance to everyone
Embrace has covered my 4 Bernese Mountain Dogs for several years and I have always been very pleased with their service. Many times the question comes up "Should I get dog insurance?" I always say "yes" and always recommend Embrace. They have covered everything. No exclusions. They cover many "alternative treatments". They pay promptly and if I ever have an issue or a question they are easy to reach by phone.
Insurer: Embrace
By: Alice