Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide has been a blessing for my Goldendoodle
Peace of mind is something that CAN be purchased, in the form of pet health insurance. Once in a while it seems that everything seems to go wrong no matter what we do. This year was our year! We had a serious health issue with one of our dogs. Fortunately, my dogs are all covered by Nationwide Pet Insurance. I called the company who assured me that my girl’s veterinary bills would be covered and that I should only concern myself with getting her the care she needed. Nationwide would take care of the rest. So, I made sure my girl was given the best care and gave no more thought to the bills that seemed to be escalating. For me, who has never had need of a canine specialist in 60 years of dog ownership, the comfort I found with Nationwide cannot be measured. Today, my girl is healthy, full of life and love. I can not recommend this company more. Thank you Nationwide, for being there.
Insurer: Nationwide
By: Anthea
Always a painless and quick repsonse
All my dealings with Trupanion have been very easy and quick. When dealing with a pet's health crisis it is very nice to have a company that has a quick response for you. Thanks!
Insurer: Trupanion
By: kathy
Phenomenal customer service
Nationwide customer service is phenomenal. They are helpful, friendly, and shows empathy. My furbaby Lilo passed and I had to cancel her insurance . It was emotional on the phone and the customer representative comforted me. My other furbaby Stitch had surgery and I didnt know how the claims work, so customer service explained it to me in a friendly fashion and made sure all my questions were answered. I am happy to say, I am glad my furbabies have insurance and extra glad it is withNationwide. Thank you.
Insurer: Nationwide
By: Michelle
Satisfied customer
Always there when we need them............... Thank you Nationwide!!!
Insurer: Nationwide
By: Alex
Customer Service: great
Very helpful during during the transactiin business.
Insurer: Nationwide
By: Cynthia
Prompt Service
The service provided is always prompt and efficient. Whenever i have had a needto speak withsupport personnel they have been more than pleasent to seal with. Keep up the great workand supporting our pets!
Insurer: Nationwide
By: Bill
Prompt Service
The service provided is always prompt and efficient. Whenever i have had a needto speak withsupport personnel they have been more than pleasent to seal with. Keep up the great workand supporting our pets!
Insurer: Nationwide
By: Bill
Excellent Pet Insurance Company
I've been a customer with VPI now known as Nationwide for almost 16 years, With my previous Maltese and now with current Maltese. Without exception all of the Customer Service Rep's are very caring and a truly pet lovers. One of the thing I find the best is the 24 hour Pet Help Line. That to me is what set's Nationwide a part from other companies. Also they have been around for many years on like others. I will recommend Nationwide to new pet owners. I proud to say I am a policy holder.
Insurer: Nationwide
By: Tamar
Peace of mind!
When my cat, Misty, recently started whining and shaking out of the blue, I called Nationwide's vethelpline right away (it was getting late on a Friday night). They suggested taking her in to see a vet, and we finally found one still open. She looked really bad! The vet did their thing and diagnosed her with some stomach distress, gave her medicine for the pain, and we got to go home. Misty recovered pretty quickly, thank goodness! Without access to the great advice at vethelpline, we may have waited longer and then had a longer recovery process. When it came time to submit the claim, the process couldn't have been easier! Send in the receipt -> sign up for direct deposit -> authorize refund -> done! I'm incredibly happy with Nationwide's service so far, and peace of mind means so much when it comes to your fur baby!
Insurer: Nationwide
By: Melissa
Delivers as promised but sometimes take a little long.
Nationwide delivers their reimbursements as defined in their contracts. I have no complaints at all. I only wish that the claims were at least looked at sooner. I had a claim not even looked at for a month and then told information was missing to process. This added another month to processing. If at least a review of missing information is done maybe within a week would be nice. Other than that I am perfectly happy. I think I have learned to submit my claims direct to Nationwide and not use the VitusVet app.
Insurer: Nationwide
By: Glenn