Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Awesome
Our 7 year old collie/pekinese mix had to have surgery on a ruptured ligament on his left knee, the surgeons office emailed the estimate to trupanion and we had email confirmation of approval within 24hrs to approve the surgery and now anything related to this in the future does not need approval. Awesome experience with something that was so scary for us parents to handle. Any questions I asked were answered immediately. Thank you so much, truly from the loving parents of our best buddy Niche!!!
Insurer: Trupanion Canada
By: Kathy/Bill
Trupanion is so amazing to deal with, we cannot thank them enough for their exceptional service!
Our experiences with Trupanion has been so exceptional. We can thank them enough. Everything has been a breeze, they make the process so easy. Every employee of Trupanion that we have dealt with has been amazing. Trupanion is a wonderful company. So thankful we have insurance for our Bulldog through them. I can’t imagine a better company. We highly recommend!!!
Insurer: Trupanion Canada
By: Kristine
Claims
To all interested in Pet Insurance, I have been with this Company for yrs. I've renctly had too file multiple claims in a matter of weeks. They were handled promptly and quickly no questions ask. I HIGHLY RECOMMEND this awesome Company Pets Best
Insurer: Pets Best
By: Boot
Healthy Paws is a Lifesaver
Healthy Paws is a silver lining when our cat was seriously injured. In the panic at first I actually forgot I had this insurance but knew I had to save our pet. Once we learned he would survive but needed a difficult surgery,I remembered Healthy Paws. What a relief. Filing a claim is as easy as taking a snapshot. Claims are processed in a few days and paid quickly as well. Staff are kind,helpful and genuinely care. I would recommend this company to every pet owner.
Insurer: Healthy Paws
By: Jan
Helpful specialists
I appreciated being told for $8.00 more the coverage could increase. And did so. Very polite specialist
Insurer: AKC
By: Charlene
Treated well
I've been treated very well by Trupanion.
Insurer: Trupanion
By: Gordana
Knowledgable rep
The rep was very knowledgeable and professional.
Insurer: AKC
By: Ryan
Has been very helpful
Has been very helpful for our family
Insurer: Trupanion
By: Annette
prompt and efficient
prompt and efficient
Insurer: PetPartners
By: Stephen