Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great, just a little slow
I have submitted a few claims for my cat Lexi, and Nationwide has been great to work with. Paid as promised, great service. Only complaint is it takes weeks to get the reimbursement.
Insurer: Nationwide
By: Carolyn
Don’t hold your breathe waiting to get reimbursed...takes forever
Once you go to the vet, and submit your claim...prepare to grow old waiting... typical insurance company quick to collect it takes forever to reimburse. I have to call customer service to ask him why is it taking so long and I keep getting the ticket take up to 30 days to get reimbursement fecal matter story. I’ve already in electronic payments, so once Godot finally shows, I can get paid. The customer does not want to hear that you have a large volume of claims and you’re doing your best to work through them. Would the Insurance company want to hear I’m trying to make your payment and I’m doing my best to process it through my systems, but each monthly payment could take up to 30 days to process. Oh wait they grab your financial information when you signed up so they take it out no matter what!!! It’s nice to take but it be nice to receive!
Insurer: Nationwide
By: Mark
Great value for the money
We have been with Nationwide for awhile now. I would highly recommend them to anyone who has a furry family member. They are easy to deal with and definitely help when the cost of medical help is required.
Insurer: Nationwide
By: Frank
Fast great service
Great service, top notch care for my dog. A+
Insurer: Nationwide
By: Travis
Took almost 4 months to be reimbursed
Purchased this insurance through my employer, and it includes wellness. Had no problem getting quickly reimbursed for puppy visits in the beginning. When my puppy was 4 months old, our vet suggested that she have a preventative surgery on her hips. We contacted Nationwide prior to the surgery to ensure that this is something that would be covered. They took a day to research the procedure, cautioned us that they don't to pre-approvals but because its preventative and will be performed by a licensed vet, that they could see no issues with reimbursement. We submitted a claim for the surgery in June and did not receive payment until OCTOBER. Yes, that's a 4 month span. 30 days after submitting the claim, they responded that medical records were needed in order to determine if the expense is reimbursable, which we promptly provided. 60 days after submitting the claim, they responded that they needed more time to review her records (remember, she's a puppy and had only a few visits prior to this surgery! what is there to review?!) I proceeded to contact the customer service line multiple times AND the agent which sold me the policy and nobody could give me any timeframe on when a determination would be made and when I could expect to be reimbursed. They're just apparently "really busy" and can't process claims for 4 months, so you're probably better off getting insurance through another provider who can actually take 5 minutes to review a puppy's medical records. These people are a complete joke. Nationwide, you're welcome for the interest-free 4 month loan of thousands of my dollars.
Insurer: Nationwide
By: Jen
Awesome!
I love love love Nationwide! All my claims are processed timely and I've never had an issue with a claim not being paid. My pets are now considered 'senior' due to their age and of course that comes with additional medical issues but Nationwide has been there to help cover the cost of procedures/vet visits and medicines. Huge relief to be able to make sure my babies get the best possible care without having to 'nickel and dime' what medicines/treatments they can receive. I have recommended several friends and coworkers and they are forever grateful.
Insurer: Nationwide
By: Nicole
Trupanion was the best decision we made for our Bayli .
Trupanion was the best decision we made for our Bayli. They are life savers , literally. Bayli had bladder stones and was taken into emergency surgery. Having Trupanion took care of us so we could take care of Bayli. Knowing you have Trupanion, takes away the added stress and worry.
Insurer: Trupanion
By: Richelle
Very pleased!
My experiences with Nationwide Pet Insurance have all been wonderful! Great customer services, easy claim process, fast payment! I will definitely recommend to all my friends!
Insurer: Nationwide
By: Debra
Wonderful insurance to have so that you do not feel conflicted between money and helping your pet!
The overall process of completing the claims and submitting documentation online was a breeze. I also received a full payment (minus the deductible) for my claims without any issues. The only part of the process that was a little disappointing was how long it took to receive the funds, which was over a month. They did email me though at about the one month mark to let me know they were still working on it, so I appreciated that. The transfer of the funds straight into my bank account was also very simple and efficient. I would recommend this product to anyone with a pet!
Insurer: Nationwide
By: Jessica
No questions asked
Nationwide pet insurance is the best insurance out there! Very helpful, polite, and knowledgeable customer service. Hopefully NJ will not raise the raits on petinsure because if they do I will not be able to afford Nationwide's 51% increase.
Insurer: Nationwide
By: Stephen