Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best decision I made when I got my dog!
Nationwide has done everything they said they would do! So thrilled to find a company that honors its word and has perfect service, too!
Insurer: Nationwide
By: Paula
Greatest Letdown
Pets Best let me down in the worst way. They used my pet-incident insurance and grouped three of my dogs condition as one incident, therefore monumentally cutting my benefits. I was told if I got supportive letters and medical records, I would most definitely have my benefits extended so I submitted letters from two veterinary specialists, a cardiologist and an internal medicine doctor and they did not overturn the decision. My dog passed away this summer from her illnesses which was devastating and even worse was feeling the injustice of not being given the security I thought I had from her insurance policy. This company will happily take your money and increase your premiums as your dog gets sicker and older but when medical crisis strikes, do NOT expect their support. Animal lovers are the kindest breed of humans and that is who they prey on. I’m so sad, sharing this in memory of my sweet baby Riley.
Insurer: Pets Best
By: Ariel
I’m so grateful that Trupanion exists!
Thanks so much to Trupanion phone representative, Hillary who immediately understood the questions and concerns I have, and she seemed knowledgeable in her answers and the info she gave me. My experience with Hillary is that she is considerate, respectful, knowledgeable, patient. My interaction with her reassures me that I’m making the right decision to have Trupanion Insurance for my dog and my 2 cats. I called Trupanion to ask about ithe recent diagnosis of a mild heart murmur for my dog Nika. I’ve had previous pet dogs with heart murmur, dilated cardiomyopathy, congestive heat failure and atrial fibrillation, so I’m aware of what could possibly happen for Nika if her heart condition progresses. Hillary explained completely how Trupanion would cover the costs associated with future treatment of Nika’s heart condition. It’s so reassuring to know I’ll be able to afford to give Nika the benefit of the current high quality care options for heart disease.
Insurer: Trupanion
By: Chris
Helpful, Prompt & Caring - All one would want and more
Our weimaraner Sitka, at 14 months, got a severe case of pneumonia and nearly died. After four days at a veterinary specialty hospital, on IV fluids, 2 antibiotics and oxygen, she survived and is back at full health. As one can imagine it was all quite expensive, racking up over $8,000 in bills. The people at Healthy Paws came through promptly with care and professionalism. Two weeks from submission to payment, with a personal note in between asking how she was doing. Healthy Paws is the best.
Insurer: Healthy Paws
By: Richarfd
The best back to have!
This has been the best thing I have gotten since getting Lily! When I call customer service they are always nice and helpful. And recently when I had to take Lily to the emergency vet the claim process was easy and has definitely helped me out with this already stressful situation! I would highly recommend this to any pet owner and encourage to do so because they are family and Nationwide insurance treats them like so!
Insurer: Nationwide
By: Sara
Very responsive, and if I thought you were perfect, I would have given you a 10! Thank you.
Very responsive service, quick.
Insurer: Nationwide
By: Gus
Nationwide customer service reps are phenomenal!
Great customer service reps, and thorough, fast response to claims.
Insurer: Nationwide
By: Simone
The Best
Nationwide Pet Insurance is the best. Claims are reviewed and paid in a timely fashion. I would highly recommend them to anyone that has a pet.
Insurer: Nationwide
By: Cynthia
Great costumer service and fast payment
So far has been great with nation wide, excellent costumer service and fast reimbursement
Insurer: Nationwide
By: Olga
Awesome Service
Could not be a smother process excellent service Claims at time takes a little longer than expected but all in all AWESOME
Insurer: Nationwide
By: Edward