Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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OUTSTANDING!
I can not say enough positive things about Healthy Paws. My 4 year old Labordoodle was diagnosed with a Brain Tumor and given 4 months to live. Looking into our options we found one of the best Pet Oncology centers in the country and they could give her another 2-4 years with no symptoms returning! This was a very pricey treatment. Healthy Paws our portion of the $16000 treatment was $1600. Amazing. With out this insurance I am not sure we could have taken care of her as we were able to. When speaking to them on the phone the were compassionate and caring. All reimbursements were processed quickly. So lucky we choose them as our insurance. If you have a animal please get Healthy Paws... they gave my dog the opportunity to double her life with the best care possible. To top it off we did get a Get Well card from them the other day signed with personal well wishes! So nice. Forever grateful...I would and do recommend them 100x over a 10!
Insurer: Healthy Paws
By: Annette
My little Willow is doing good!
So far, things have gone good with Embrace. I adopted a shelter kitty and she arrived with some dermatitis and sneezing. They did put a temporary year hold on any medical reimbursements for these items, as pre-existing conditions. Not an issue for me as both cleared up quickly this some basic care. And no reimbursement ever pertaining the kink in her tail...but that's cosmetics so who cares! Where I have appreciated Embrace is my little Willow episodes of mouth breathing/panting and that is not normal for cats. X-rays (covered by Embraced per my insurance coverage choices) showed clear lungs (yeah, no signs of asthma!) but where not conclusive on her heart. They covered the echocardiogram and had my claim processed in under a week. It frightening when you have a young cat--just a year old--having indications of abnormalities and within the first six month of my insurance coverage. But Willow is doing great and I'm optimistic I will not be making another claim for many, many year!
Insurer: Embrace
By: Esther
Claims take over a months still ongoing
I have the whole pet with wellness package for my Boston terrier puppy. My puppy has allergies and he has been receiving allergy shots. The first allergy shot he got was reimbursed but the following one and the one after that is still pending reimbursement. I submitted my claim in July, it is October right now. The only reason why I am giving this insurance a 5 star is because My pups neuter was covered and the claim came through quicker than I thought it would.
Insurer: Nationwide
By: Ji
Efficient
Nationwide has been very efficient and prompt with claim reviews. The vetline is a great bonus to relieve new pet owners anxiety
Insurer: Nationwide
By: NIAKISHA
Must have
Good service. Easy claims. Highly recommend.
Insurer: Nationwide
By: Adrinne
Love ASPCA Insurance!
I have 3 dogs and 1 cat insured with ASPCA and they have been wonderful with all of them! They process claims fast and fairly and call to check up on my furbabies afterwards. I highly recommend them to anyone looking for pet insurance!
Insurer: ASPCA
By: Sara
Very helpful when debating surgery.
Customer service was excellent. We couldn't have had this surgery without your help.
Insurer: Nationwide
By: Kimberly
Exactly As Advertised What More Can You Want
This is the second claim I submitted, electronically, to Pets Best. On each occasion we received reimbursement for the stated amount the next day! We had 24/7 and it took over 3 months to settle one claim. This is clearly the best pet insurance company.
Insurer: Pets Best
By: Keith
Too long to process
Although, overall I am very pleased with the policies for my two young cats the amount of time to process a claim is unacceptable. I filed a claim for $445.00 on 9/14/2018. Today is 10/17/2018. The claim has still not been processed. All required paperwork including medical records and invoice were submitted following one of my cats dislocating vertebrae in his tail. I will still recommend ASPCA, but only if a person doesn’t mind ridiculously long processing times.
Insurer: ASPCA
By: Mary-Louise
its been good & reliable service
Its been a great help to have insurance available to help pay our vet bills. Service has been good & customer service is responsive. I do wish they could speed up their claim processing.
Insurer: Nationwide
By: joseph