Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Neil
Trupanuon has given us excellent service !
Insurer: Trupanion
By: Green
Empathetic, Friendly, and Helpful
I have one cat and one dog. Trupanion was very understanding when my cat passed away four and a half months ago. The service is always friendly.
Insurer: Trupanion
By: Dawn
2nd claim took a month to process
Worst claim experience ever. Waited a month for them to tell me my refund would be applied to the annual deductible....wtf
Insurer: Pets Best
By: Jackie
Pets Best is always there for us.
This company has always been there for me and my pups. I'm so grateful for them Thank you for being there for us.
Insurer: Pets Best
By: Charity
Claims are quick and easy to understand
I have two puppies and both are on Wellness Plans and Insurance Plans. So, I've been submitting a lot of claims lately with vaccines and spays and all the puppy stuff. The process is quick and easy to understand. I'm completely happy with my decision to go with Pets Best. I always tell my friends to get on it!
Insurer: Pets Best
By: Suzanne
Our vet submitted our claim and the process was very smooth
Our Golden Retriever puppy had a "dietary indiscretion", she ingested the head of a razor. Our vet submitted our claim for us and within the week, we had a deposit in our checking account. The explanation of benefits was easy to read and understand. The process was VERY smooth, and all is right with our puppy.
Insurer: Pets Best
By: Doreen
PetsBest coverage is amazing
I don't take surveys or leave reviews at all but I've had PetsBest for a while now and it just auto debits my account, take my dog to the vet, pay the bill, submit, done. There's never any questions asked, I pay the deductible and that's that, the coverage works amazing and I am proud to say I am a pets best customer for life, I appreciate everything you guys have done for me. Anytime I've had questions or needed help and called in I've always been helped by someone who completely knew what they were doing and talking about. I thank you pets best!
Insurer: Pets Best
By: Logan
Having Pets Best puts me at ease
I have always had great response from Pets Best. Helps me feel at ease in keeping my baby (Jacob) in good health. Love it.
Insurer: Pets Best
By: Lawana