Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion was there for Eva's Major Surgery!
My frenchie ended up with an obstruction in her small intestine and required emergency surgery to remove it. Trupanion worked with the Hospital in that Trupanion paid the hospital directly for majority of the claim. The event would have cost me almost $13000 but with Trupanion's support, my portion was more like $2400 (including my deductible of $1000) which made all the difference!!! I had a lot of questions about the claim but everyone at Trupanion was very patient and cleared up everything for me. SUPER glad I went with Trupanion and have recommended them to everyone!
Insurer: Trupanion Canada
By: Liz
Easy App for Claims!
In the past I submitted claims via snail mail. This is the first time I did it through the app & it’s so fast & easy! It’s geeat! The only thing I wish I could do is look up the status of the claim on the app. It could be user error but I couldnt get my claim status.
Insurer: Nationwide
By: Jenny
It helps with costs of the your furry pet
Easy processing of your claim and it covers so much!! Customer service line is also very helpful and good explanation of your benefits!!!
Insurer: Nationwide
By: Heather
The best insurance you can have for your pet
Our dog - mini dachshund Kate would have not been around if it had not been for Healthy Paws. She has autoimmune disease and has been in the hospital multiple times. Healthy Paws has always been there for her and us. Their policies have no annual caps and their customer service and claim processing is superior to any insurance company out there. If you want the best for your pet you pick Healthy Paws. Kate and Jake - Healthy Paws subscribers Ty and Vlad - Kate and Jake's parents
Insurer: Healthy Paws
By: Vlad
Fast Claim Processing
Once again, am so very, very happy with the claim service I receive. Acknowledgement of receiving my claim, to updates on the claim process to receiving the check is very fast. One claim I recently had for prescription food was denied as I failed to have the vet notify Nationwide that Boo and Izzy would have to be on the food forever and I didn't send a copy of the script, so my vet called to Nationwide with the claim number and I was reimbursed immediately. The claims process is smooth and quick. I am so happy I got coverage for both my pugs at 12 weeks old. Nationwide is the best!
Insurer: Nationwide
By: Linda
Jacob's leg pain
Pets best is the greatest. I have never had any problems getting quick responses and payment of my claims for Jacob. Helps me keep in healthy and Happy.
Insurer: Pets Best
By: Lawana
Easy transaction
I have piece of mind knowing that Hutch is covered by health insurance. He was recently diagnosed with hypothyroid and put on meds. I was reimbursed for office visit, tests and thyroid meds. I had to make a few calls in the beginning but get reimbursed for meds was easy.
Insurer: Nationwide
By: Susan
So grateful for Nationwide
Awesome service. Fast claims turn around.
Insurer: Nationwide
By: Wendy
I feel better with this as a backup!
I appreciate the help Nationwide pet insurance provides in affording to take care of my much loved dog! I hate the idea of my dog hurting himself, but know that we can afford the best care because of this insurance.
Insurer: Nationwide
By: Rebecca
Great coverage
We are really grateful we have such great coverage from Nationwide. Our dog is a little mischievous so it helps with our bills and making sure he gets great care. Nationwide has helpful customer service representatives who always help us quickly and completely.
Insurer: Nationwide
By: Jessalyn