Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent
I have been with Trupanion for 10 years. They process claims quickly and so is the payment. They explain everything clearly that u understand. Talking to them with ur concerns are nothing but professional. They have very knowledgeable staff answering the phones. My experience with Trupanion has been nothing but pleasant.
Insurer: Trupanion
By: Sandra
Great coverage and service
The insurance has been great and easy to submit Bill's and easy processing. The automated process is easy and secure. Love this pet insurance and 5 of my other friends and colleagues have now have nation wide.
Insurer: Nationwide
By: Farhad
Full of gratitude to have such great insurance for our orange tabby family
Have had pets best for several pets now So efficient respond and reply within 48 hrs of receipt of a claim Good insurance like this so so beneficial with GREAT results after treatment by a vet oncologist for over a year I’ve got other family members to take out the same insurance. Can Not recommend high enough Pets Best !!
Insurer: Pets Best
By: Evy
Great service
Great service, quick turn arounb time.
Insurer: Nationwide
By: Robert
Always have a good experience.
Always have a good experience. Everyone that I have talked to is knowledgeable and pleasant on the phone. Claims r processed fast and so is the payment.
Insurer: Trupanion
By: Sandra
A++ Service
I used another Insurance company before Pets Best and they were terrible. Pets Best processes claims quickly and pays super fast. A++ service!
Insurer: Pets Best
By: Frank
PetsBest is by far everything I hoped
PetsBest is by far everything I hoped they would be. Having them has been nothing but peace of mind my dog just had cataract surgery and they paid a good deal of it
Insurer: Pets Best
By: Andrea
Best purchase for our pet
Pets Best Insurance has been the best purchase we have made for our pet, hands down. Our puppy had a series of bad luck events early on, but Pets Best allowed us to easily and quickly file our claim and reimbursed us for all of the expenses that were clearly laid out in our policy, no questions asked. We would recommend Pets Best for all pet owners. Thus far, we are very satisfied, and plan to be Pets Best customers for the duration of our dog's life.
Insurer: Pets Best
By: Marisa
Highly recommend this insurance
I already shared / recommended PetsBest to two of my friends following my dog Charlie's sad diagnostic and the hospital charges that resulted from his disease. Kindness of the staff, process efficiency - I highly recommend this insurance. Additionally, the monthly costs are minimal.
Insurer: Pets Best
By: Nathalie
Quick and timely claims process
I took my dog in for his wellness check. My vet filed my form for me. I had a response from Pets Best by the time I got home. They kept me informed throughout the whole process. The reimbursement was in my account within 4 days. I was surprised and pleased.
Insurer: Pets Best
By: Karen