Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy to work with
Always available to answer questions and quick to pay on claims
Insurer: Trupanion
By: Gwen
Good servie
Few complaints so far. Fairly prompt response to to claims. You dropped the ball once and we had to call to remind you to process a claim.
Insurer: Nationwide
By: JUdith
Pleased with rapid responses and explanationsTo all inquiries
After first being denied payment we were disappointed. However as soon as accurate diagnosis made and with appeals from our vets, you acted quickly to review and pay claims. Your rapid communication really makes a difference. We always know what you are doing and what, if anything, we need to do to expedite process. We are most impressed
Insurer: Embrace
By: Muriel
My dog breed is not an option
Excellent service
Insurer: Nationwide
By: Tina
Trupanion truly cares about furry friends and their families.
Trupanions customer service is very efficient, friendly and knowledgable. Filling out the claims online is easy and quick. Great company!!
Insurer: Trupanion
By: Christianne
Always there for me
Trupanion has always been there for me and my dog!
Insurer: Trupanion
By: Ashley
The best service ever.
Just great service
Insurer: Nationwide
By: Mario
i sleep better knowing I have help with the cost of keeping my fur-babies healthy!
I have four Great Danes and anyone with large animals and/or multiple pets knows it is not cheap to keep them healthy. Recently one of my dogs broke a toe and we had to decide which course of treatment would be the best...splint or amputation. I called Nation Wide to find out what coverage I had, and while the Service Rep. could not offer a pre-authorization, she was able to go over my options with me, and let me know how much each service was allowed. This helped me to decide the best treatment to get my boy back on his feet. And submitting a claim is so easy. I can do it through an email and usually within 14-30 days the money is sent right to my bank account. I have been with Nation Wide for 10 years, since they were VPI, and I sleep better at night knowing that when things do happen...and they will...I can chose an option that is not just because it is the cheapest, but because it is the best choice for me and my fur-babies.
Insurer: Nationwide
By: Susan
Easy payments
Filing invoices, and receiving payment is easy. I gave them an 8 because follow up questions can be difficult sometimes.
Insurer: Nationwide
By: Christina
Outstanding customer service and coverage
My dog needed ear surgery,very expensive, Healthy Paws enabled him to have the care he needed. So grateful for the quick payment
Insurer: Healthy Paws
By: LuAnne