Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Made life easier
My golden Miki has had a very tough year. It seems everything that could go wrong has gone wrong. From an injured tooth to a blockage to a dog bite all happening within the span of 4 days it just hasn’t been easy. But thankfully Nationwide has taken away any stress that could come from finances. It has been tough but I haven’t had to worry about how I was going to manage getting my beloved Miki the treatment he needs.
Insurer: Nationwide
By: Heidi
I highly recommend Nationwide to everyone who owns a pet!
Since day one, 10 years plus ago, Nationwide has had fantastic customer service. I never deal with a computer, always a human being. All of your customer service reps are kind, caring and informative. Although my dog’s insurance is expensive this year (as he is older), it has already paid for itself. Unfortunately he’s been ill, howeverive received 90% back on every invoice, no arguments, in a very timely fashion. Thank you. I recommend Nationwide to all my friends and acquaintances! I get thank you’s all the time!
Insurer: Nationwide
By: Jill
I'm glad I've signed up with Nationwide's pet insurance.
The only reason I haven't given a 10 is because it would be nice to know what step of the claim process a claim is in beyond accepted, processing and completed. I love that it's so easy to submit claims via the VitusVet app. It's quick and convenient. I've never had a reason to call customer support.
Insurer: Nationwide
By: Amber
Thank Dog for Healthy Paws!
As a pet parent, you never want to see your pet (baby) sick or injured. Recently, my Great Pyrenees experienced a life threatening bacterial infection which had the potential for a fatal outcome without critical care hospitalization. Iggy was in the hospital for 11 days. From the beginning, I worked with the Veterinary Hospital, telling them I had Healthy Paws pet insurance. Thank Dog for Healthy Paws. I was able to focus on Iggy's care and treatment versus worrying about the hospital bill and if I would be able to afford care. Healthy Paws with my permission, direct paid the Veterinary Hospital. Everyone at Healthy Paws has been rooting for Iggy and each person I worked with showed me that they truly care about the animals they insure. I have 2 dogs, and I will be switching my older dog over to Healthy Paws versus his current insurance company. This thanksgiving holiday, I am thankful to have Iggy Valentine with us, feeling much better while she continues to improve. I am grateful to Healthy Paws pet insurance for allowing me to get the care needed for Iggy and focus on her medical needs, rather than focus on her medical bills. I will be recommending Healthy Paws to anyone that comes into my boutique pet store, as well as anyone I meet while volunteering for the Puppy Up Foundation. As a dog mom that has lost 3 dogs to cancer, I can tell you, that pet insurance is necessary to ensure we can do everything for our furfriends.
Insurer: Healthy Paws
By: valerie
Purr-Fect
Fast, easy submission, super quick acknowledgement and response. Very happy!
Insurer: Embrace
By: Cherie
Customer service is very helpful
Although I’ve not had as of yet to submit a claim, I find when asking questions the customer service has been very understanding & helpful & friendly
Insurer: Trupanion
By: Donna
Good customer service
Nationwide has been good for my fur baby. When she needed surgery they were there to help me out. Easy paperwork
Insurer: Nationwide
By: Leanne
Exceptional service.
We have three dogs. All are insured. Customer support is easy to reach and filing claims is easy to do. Most claims are automatically filed for us by our vet, which we love! Obviously not everything is covered, but having them automatically file visits/treatments keeps up with anything that might add up to more than the deductible. When we have submitted claims, we have done so via text message. Super convenient and payouts are directly deposited into our account.
Insurer: Trupanion
By: Terri
Great customer service
Wish I had known about this years ago being refundable but better late than never! Prompt claim payment and super customer service to guide me through!! Love this company.
Insurer: Nationwide
By: Judy
Great customer service
Wish I had known about this years ago being refundable but better late than never! Prompt claim payment and super customer service to guide me through!! Love this company.
Insurer: Nationwide
By: Judy