Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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The Best idea.
Any time that I have dealt with Trupanion on any topic regarding my dog including making claims. Everyone has been most helpful, honest and willing to help me out. I did not know that an insurance was available for domestic animals. I did not have one for my first animal and now I wish I had. My second dog however as soon as we got her I put her on an insurance, and i am very happy I did. The monthly payments might sound a little high, but you have the knowledge that when your loved animal gets sick Trupanion is always there to help you out. When I got my dog she had bronchitis, and for the first few years she had to have special blood tests and xrays done, all of which is covered on your pet insurance. I make sure that whomever I am in contact with I make sure that they know about getting a pet insurance.
Insurer: Trupanion
By: Gay
Compassionate
Very helpful, friendly and compassionate.
Insurer: Trupanion
By: Lori
Excellent customer service
Excellent customer service and claims are paid fast!
Insurer: Trupanion
By: Kathleen
So Thankful
I am so very thankful for my pet insurance. I’ve had a really tough year with my little Bridgette Oatmeal and you guys have been with me every step of the way. There is such a feeling of relief that washes over you when you get that explanation of benefits email and you can see how your claim was handled. You guys have all been amazing to work with and have answered all of my questions along the way!
Insurer: Nationwide
By: Dana
Entire process is easy
This is our first time with having a puppy and puppy insurance. The entire process was very easy to us and understand. The women I spoke to when I purchased the insurance was very informative. She help educate in this entire process.
Insurer: Pets Best
By: Andrea
my Trupanion experience has been top-drawer
From my first interaction with a representative over the phone, my Trupanion experience has been top-drawer and I m so glad to have the coverage. I was really worried about my dog, and it was so helpful to know the specifics of his coverage and what I could expect. The claim was paid very quickly. I can t say enough good things. Super, super, super!
Insurer: Trupanion
By: Juli
Great service
Great service and very good claims coverage.
Insurer: Trupanion Canada
By: Elizabeth
Quick response time to
quick response time, good communication with my vets staff
Insurer: Trupanion Canada
By: Deirdre
Very friendly, helpful, caring
Very friendly, helpful, caring and knowledgeable staff on every phone call I ve had.
Insurer: Trupanion Canada
By: Patrick
this claim process went fairly smooth
While this claim process went fairly smoothly, I was caught off guard that each condition had a $100 deductible - as with most insurance products I was under the impression that I had a deductible applicable once per calendar year. This just leaves me with the perception that there are too many exceptions to the policy and that things need to be made clearer. I had to call a rep to clarify
Insurer: Trupanion Canada
By: Sophia