Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Best pet insurance out there
Trupanion is the best pet insurance. Great service,no waiting on payments in the mail for claims.
Insurer: Trupanion
By: Cynthia
Excellent service
Excellent service a quiet response to claims.
Insurer: Nationwide
By: Leslie
Straightforward, easy to submit claims without hassle
Very straightforward system and easy to submit claims via the app (though it does takes several weeks for claims to process - hopefully that can be sped up). Love that all his records are in one place. Wish my own health insurance was this easy!
Insurer: Nationwide
By: Jenn
Pet Insurance Payments
I am very please with the way my claims for Rookie are processed. I really appreciate the option to have payments electronically credited to my account. The claims are being processed quickly and efficiently.
Insurer: Nationwide
By: Teresa
Easy to work with
So far it has been easy submitting the forms and I get feedback in a timely manner which makes my life so much easier. Thanks
Insurer: Nationwide
By: Linda
Your claims take too way long to process
I have had VPI for about 20 years and have been incredibly satisfied. However, I know your policy states claims can take up to a month, but when large vet bills are charged to a credit card, I need to pay that card with the money I receive back from insurance; or, I need to know in a more timely matter that a claim is ineligible for reimbursement so I can make other arrangements. Whenever I have had to make adjustments in my budget to save money, I never ever look to cut VPI- the coverage has been invaluable to me over the years, but improving your turnaround time is something that really needs to happen. I do commend you for the recent option of linking my account with Chase. I am very happy to receive those reimbursements a lot quicker through electronic transfer, but please do something to improve the turnaround time on claims! Regards- Catherine Strull
Insurer: Nationwide
By: Cathy
I wouldn't use any other pet insurance.
Our dog Ruby had a stroke of bad luck one week. Ruby was attacked at our local dog park and had a few bite wounds; she also was running in the woods with us and cut open her leg on a stick. I can't imagine what we would have done without Nationwide. Their app is so easy to use and I was able to submit our claims the same day Ruby went to the vet. They make it so easy and I love that Nationwide even checked in to see how Ruby was doing! Thank you for being so easy to use, friendly, cost-effective, and caring. We even have Nationwide for our two guinea pigs!
Insurer: Nationwide
By: Morgan
thanks for helping us take care of our doggie
we're always appreciative of the ease and help your provide our dogie
Insurer: Nationwide
By: John
the representative who helped me was OUTSTANDING!
The rep who helped was informed, helpful, patient and totally SUPER!
Insurer: Trupanion
By: Gayle
GREAT PREVENTATIVE COVERAGE
THRILLED WITH THE COVERAGE EASE IN FILING CLAIM AND EXPEDIATED REFUND
Insurer: Nationwide
By: susan