Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Extremely Disappointed and Misled
I am extremely disappointed with Healthy Paws Pet Insurance. They increased my pet’s age by two years in their system and began charging me nearly four times more than what I originally signed up for — without properly notifying me. When I contacted them to ask why I was never informed about this drastic increase, I was told that “mail gets lost” and that I should have checked their website for notifications. That is not an acceptable way to communicate major billing changes, especially when premiums increase so significantly. On top of that, despite paying extremely high monthly premiums — almost comparable to what I pay for my own health insurance — they have not covered or reimbursed my claims as expected. The coverage feels extremely limited, and the value simply does not justify the cost. The lack of transparency, poor communication, and unexpected premium hikes feel deceptive. I would strongly advise pet owners to carefully review all terms and monitor their billing closely before trusting this company.
Insurer: Healthy Paws
By: fasan
Claims
It’s easy to file claims. My issue is the online chat is never available so if I have any questions they go unanswered. I’ve also sent emails and I never get any reply’s. Very inconvenient.
Insurer: MetLife
By: Jessica
Everything was done in a very timely…
Everything was done in a very timely manner and very professional. Highly recommend pumpkin!
Insurer: Pumpkin
By: Rebecca
Professional
They are so professional and thoughtful. Very quick to handle a claim.
Insurer: MetLife
By: Bill Warren
Great information and responses…
Great information and responses promptly and clearly explained
Insurer: MetLife
By: Mrs G
I got pet insurance through my employer…
I got pet insurance through my employer and after I left my place of work, they kept me at the same rate. Anytime I call customer service, they are always asking how my dog Ruby is doing! So sweet! I will not go to anyone else but MetLife for my pet insurance!
Insurer: MetLife
By: customer
Christina Hutchins made this experience…
Christina Hutchins made this experience very easy. She let me know exactly what I was signing up for. Much appreciated.
Insurer: Nationwide
By: customer
I am so pleased with the service…
I am so pleased with the service MetLife has provided for my fur baby Bella .. Thank you MetLife for bringing us peace by providing your service in our time of need ..
Insurer: MetLife
By: Cynthia Garcia
Everything
Everything. Filing a claim is easy, very fast reimbursements. Customer service people are friendly and knowledgeable!! So glad We Switched to this company
Insurer: MetLife
By: Andrea Bowser
Claims
Anytime I have submitted a claim, MetLife reviewed and processed the claims expeditiously and reimbursement was received promptly! Thank you!
Insurer: MetLife
By: customer