Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Trupanion are crooks
Trupanion are crooks. They operate with the intention of denying your claim and will go to lengths to try and prove pre-existing conditions then put the onus on you to disprove it. They are also inept. Small example of this - Blue Pearl submitted an invoice that had multiple line items. They looked at the first one, marked it as pre-existing and denied the entire claim. I had to follow up myself and have blue pearl dispute the other line items and that's when Trupanion paid up. Earlier they had taken minutes to deny the claim without any diligence. They have taken our money for years, increased our premiums and paid out almost NOTHING.
Insurer: Trupanion
By: SJ
MetLife has always been not only…
MetLife has always been not only professional but they have treated us and our pets as if they genuinely cared for us and our well being.
Insurer: MetLife
By: Richard Martin
I was extremely pleased with the ease…
I was extremely pleased with the ease of making a claim and then the time it took to get a response from Spot Pet Insurance.
Insurer: Spot
By: Patricia Vizzi
Our agent was very helpful and walked…
Our agent was very helpful and walked us through what to expect. The site made it very easy to tailor the coverage for my pets.
Insurer: Prudent Pet
By: Andy Montague
Excellent response
Excellent response. Had an emergency and Trupanion paid the Vet directly with no problems. Would recommend to anyone who asks.
Insurer: Trupanion
By: LeeAnn
The representative I talked to was so…
The representative I talked to was so kind and friendly and very professional and answered all my questions
Insurer: Fetch
By: Lenajo
Overall okay
I like how easy it is to submit a claim. But I received no sort of alerts or emails or information about the process of my claim (if it was approved, if it’s being worked on, how much I will be getting back, etc.) I have to constantly check the app if I want to know that information AND on top of that my insurance premium went up a few dollars this year without them even mentioning it to me which I do not appreciate at all.
Insurer: Spot
By: Jenna Snyder
MetLife has made the claims process an…
MetLife has made the claims process an extremely pleasant experience. They don’t deny claims just to deny. Always had a payout with a quick turnaround. I’ve had other insurance companies and none have been this smooth and easy.
Insurer: MetLife
By: Lili
Customizable Options, Confusing Claims
Spot offers a greatly customizable experience that is great for both of my two cats. I get exams, illness, and accidents covered for my older cat and illness and accidents covered for my younger cat. The amount I pay changes for them both based on the deductible I choose and what percentage of their visit is covered. The only issue I have with Spot is that their claims process isn’t clear. I might have an itemized bill and only want to claim what is covered by my insurance (for example, flea prevention is not covered) but there seems to be no way for me to indicate I am not claiming that which I feel affects the speed with which my claim is being processed.
Insurer: Spot
By: MC