Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Quote and new policy
Josh was efficient and helpful- made the whole experience easy and quick.
Insurer: Fetch Canada
By: Sonia
I highly recommend Spot Pet Insurance
I highly recommend Spot Pet Insurance. They have been absolutely easy to work with during my claim process. I had a couple questions and called and the lady was so empathetic and helped me quickly. Once I put my claim in it took less than a week to get it completed.
Insurer: Spot
By: Carrie
Easy to Sign Up
My experience was great. John was very kind and helpful,
Insurer: Nationwide
By: Lisa
Yaz was wonderful to work with
Yaz was wonderful to work with, and I think the insurance will be great for my new dog. I’m grateful for the clear and informative information provided by Yaz.
Insurer: Nationwide
By: Amanda A.
Reasonably Priced
Straightforward coverages, very helpful Customer Service, reasonably priced
Insurer: Prudent Pet
By: Nancy Kearse
New Injury Denied as Pre Existing
Started our policy over 2 years ago for our dog who had knee surgery done on her back L knee while back right knee was fine with no injuries. A week ago she needed knee surgery on the good knee but since she had one on the other 2+ years ago they said that it is bilateral and therefor also not covered even tho she tore that knee 2 months ago well into our policy that we’ve been paying monthly for. They did approve the x-ray when she tore her knee and the meds but the surgery to fix the knee they declined that bill. Customer service just repeated the same scripted info and were of no help to explain how this makes sense. Cancelling the policy because of this. Very scam feeling with this with what they approve and deny. Approve the small but find ways to decline the big bills
Insurer: ASPCA
By: John Johnson
Agent was helpful
Agent was helpful, concise, and answered all of my questions. Extremely helpful!
Insurer: Nationwide
By: customer
I have been so thankful that I have…
I have been so thankful that I have Spot pet insurance! Although you never wish to need it, they have been so easy to work with & quick to process claims. I definitely recommend them! Thank you!
Insurer: Spot
By: Jacqueline
Our Experience with Met Life
Met Life is very good at promptly reviewing our claims and notifying us about a decision usually within 5-7 days. Their website is easy to navigate and user friendly. Their customer service staff is polite and very helpful with questions.
Insurer: MetLife
By: Barbara Whitney