Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best one I have tried so far.
So far so good with this pet insurance claims have been easy, simple. No stress. I like the communication it’s really clear. Easy set up.
Insurer: MetLife
By: customer
The lady called right away to follow…
The lady called right away to follow up, answered all my questions, was knowledgeable, and very pleasant.
Insurer: Prudent Pet
By: Kyle Tangen
Thank you for your service and effort
Thank you for your service and effort. It is greatly appreciated. The service is prompt, and kind. This is a great service MetLife is providing to help rescue animals!!!!!
Insurer: MetLife
By: John Messina
This place is a total scam
This place is a total scam, they made me jump through multiple hoops and never reimbursed me. I had injury insurance and my dog was literally hit by a car and they said that was not an injury. When I wanted to continue to petition their rejections they told me I would end up having to cover their hourly lawyer fees if I did. DO NOT USE THEM!
Insurer: MetLife
By: Paige Burns
Great service
Healthy paws are very reliable and fast. Takes from 2 to 3 days to do the whole process of filing claim to money on my account.
Insurer: Healthy Paws
By: Agnieszka Balchan
Easy and Quick
Really easy to submit. Explaination of benefits spot on. Quick response.
Insurer: Fetch
By: Bob V
It was great
It was great! The review and payment was so fast this time and I was so happy. This is one of the reasons I switched to Fetch. Thank you. Great service
Insurer: Fetch
By: Pamela
Awesome pet insurance
Trupanion has always been very prompt, courteous and helpful when I’ve talked to them. They settle claims very quickly too. Very satisfied with this pet insurance company.
Insurer: Trupanion
By: Rhonda