Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great up until the claim site went down…
Great up until the claim site went down for a couple of days with no indication of when site will be available again.
Insurer: MetLife
By: Debra Lopez
Excellent Customer Service
Rep was excellent, very knowledgeable and helpful.
Insurer: MetLife
By: Widallys
great customer service
great customer service easy to use website
Insurer: Fetch
By: Kelly Barry
Best pet insurance
Metlife has been the easiest to use and come in handy so many times for me and my pets. I will never switch!
Insurer: MetLife
By: kaila grinspoon
The turnaround time and promptness of…
The turnaround time and promptness of the claims is great. We lost our boy this week but will always remember how Healthy Paws took care of him.
Insurer: Healthy Paws
By: Elaine Gower
Great claim experience
The claim was handled very quickly and accurately!
Insurer: MetLife
By: Judy N.
The gent was very helpful in helping me…
The gent was very helpful in helping me to submit a claim. She handled everything to my satisfaction. I have never had an insurance agent of any kind been so kind and helpful.
Insurer: Fetch
By: Charles
Easy to use
Easy to use, quick response to claims. Customer support helpful.
Insurer: Spot
By: David Thompson