Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great service for our pets
MetLife Pet Insurance is a wonderful service. Our pets are family and having this available is such a help when unexpected costs arise. The website is easy to use and the reimbursement process once the deductible has been met is seamless. I've called several times and customer service is always helpful.
Insurer: MetLife
By: Pat
Amazing communication
Amazing communication, quick responses and reimbursement. I’ve only recently had first time claim and I was so relieved for the ease of process. Great job met life
Insurer: MetLife
By: Deeann D
Stress free
Clear and effective communication
Insurer: Sonnet
By: Al-Ameen Balogun
Trupanion comes through!!!!
We have insured with Trupanion for several years, and has paid off especially when veterinary bills get really expensive. Quick response and turn-a-round creates stressless transactions between hospital and patient.
Insurer: Trupanion
By: Kenneth Stern
Caring people to help with claim
Caring people to help with claim
Insurer: Spot
By: Cynthia O'keefe
Always helpful and knowledgeable…
Always helpful and knowledgeable whenever I call
Insurer: Nationwide
By: JULIE
Great customer service and all around…
Great customer service and all around great representatives so get you guys met life you wont regret the move
Insurer: MetLife
By: John Klimczak
Do not buy
I used to love this company with my previous cat. I’d submit what’s needed and they’d reimburse me with no issues. I adopted a new cat and now they keep asking for the same documents multiple times and have not approved a single claim while still taking my money every month. They’ve turned into a scam.
Insurer: ASPCA
By: Gia
What once was good insurance, is now worthless
I'm not sure exactly what happened to this insurance company, but they're no longer what they once were. After 4 years, I'm leaving and shopping for another provider. The claims process continues to be easy. And they're much faster in their response than they were in the past. This means that they now send you a "denied" email within just a few days. If you have an issue with that, here is what they say: Notice to our Policyholders If you believe all or part of the claim has been wrongfully denied or rejected, you may have the matter reviewed by contacting the Department of Insurance in your state with your complaint.
Insurer: Pets Best
By: B.J.
An honest player in the PET INSURANCE WORLD.
Responsive acknowledgement to my claims recently submitted and completed. A company that stands behind their contractual agreements. Will continue to renew coverage for my German Shepherd for his remaining years.
Insurer: Spot
By: Leonard Rubman