Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Thank you for great customer service!
I appreciate your timely and professional service.
Insurer: Nationwide
By: Mariea
Trupanion is incredible
Trupanion has been there for us through so much. Our dogs have cancer and mobility issues and Trupanion has allowed us to get the best possible care even though we are on a limited retirement income. From the smallest claim, to a claim in the thousands they pay the claim without question within a couple of days. They are truly amazing!
Insurer: Trupanion
By: Georgia
The insurance is very thorough
Excellent communication, excellent service
Insurer: Nationwide
By: Miriam
My Kuma would not be with us today without Trupanion.
I honestly cannot say enough good about Trupanion and their team. The insurance covered the cost of back surgery for my Akita without which we could not have afforded and our beautiful boy would not be with us today. The Trupanion team responded with concern and compassion to all our questions. Our claim was processed in less than 4 days. Thank you so much Trupanion and your caring team.
Insurer: Trupanion
By: Allison
A very compassionate and hassle free organization/Insurance company
I would recommend this company to all who wants a compassionate and hassle free processing of claims and paying you that part of the claim owed to you in a very timely matter
Insurer: ASPCA
By: David
This company is the very model of good customer service and delivering what's promised
I got the cheaper 90% / $500 annual deductible plan to mitigate the cost of disaster. Long story short, they delivered to the tune of $4,300 in reimbursements over 2 1/2 years. Claims are extremely easy to submit and every qualifying penny was paid without argument or dispute within a week or two. Customer support answers immediately and are very friendly & helpful. In fact; they helped clear up some confusion over what's covered (to my benefit) and actually allowed me to file 3 years back (retrieving $900 and $450 for years 1 & 2 respectively). I only wish I'd opted for the $250 deductible for just $8/mo more.
Insurer: Healthy Paws
By: brad
Overall experience is positive
My overall claims experience is very positive. My pets' healthcare is extremely important to me and the insurance is a nice cushion to have. Claims are easy to file, PB keeps me informed as to the timeline for completion and the direct deposit is very convenient. This is why I have been a long time policy holder with PB.
Insurer: Pets Best
By: Christine
Best coverage, so grateful
I am so grateful for this coverage and the service I get from nationwide. You are the reason I can afford to give my pup dexter the medical attention he has needed and why he Is still here with us today.
Insurer: Nationwide
By: Kristen
Healthy Paws excellence
Best pet insurance company. Excellent customer service
Insurer: Healthy Paws
By: Janice
I Wish I Had Looked Into Pet Insurance Years Ago
I had always heard about pet insurance but never really checked it out, until recently. Dealing with Nationwide is a pleasure. They cover just about anything the pet needs, not just emergencies or operations, as I thought. The claiming process is easy. Just one short form to fill out. They keep you informed of the time frame, for your payment, and you don't have to keep checking with them, about where it is.
Insurer: Nationwide
By: John