Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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This is the first experience I have had with a pet insurance company. So far, the service has been amazing.
This company has really put me at ease finacially, when it has come to treating my dog. Being a veterinary technician, i know I should be doing the gold standard of treatments when he gets sick (especially in order to prevent him from progressing). Because of Nationwide, I can do all of that without second guessing and he can recover quickly, and get back to being the amazing pug that he is.
Insurer: Nationwide
By: Liz
Great Coverage
I have an older dog who was recently diagnosed with Lyme's Disease. This has been extremely hard on him but thankfully Nationwide Pet Insurance has made it easy on us for reimbursement of his medical bills, ensuring he is getting the best treatment.
Insurer: Nationwide
By: Andrea
I would say I recommend ASPCA to my friends that has pets
Good Customer service people , friendly and helpful and claims are process in timely matter.
Insurer: ASPCA
By: Jeffrey
Easy submission process, quick turnaround and efficient electronic payment(s)
Submitting claims is always easy via email, and they are processed quickly. The electronic reimbursement is quick and efficient.
Insurer: Nationwide
By: John
So thankful for nationwide
Nationwide insurance has been a lifesaver for us. Our 3 year old French bulldog has a variety of health issues (epilepsy, knee surgery) and nationwide helps to covered a large portion of the medical bills. Plus, claims are super easy to file through the VitusVet app.
Insurer: Nationwide
By: Liz
A Little Too Much Work/Follow up For Reimbursement
Took a while to have first claims paid. Contacted through customer service email twice but never received a reply. Called customer service, representative was thorough and friendly, helped figure out what the issue was with payment. Once that was cleared up payments came quickly. Still need to clear up coverage with a second policy. Overall, once issues are ironed out coverage is great.
Insurer: Nationwide
By: Maggie
Too slow!
Claim processing is way TOO SLOW ! I sent claim form and documents via email. I received confirmation 2 weeks later. Then I strangely receive another confirmation a week later that it was received "again". Then I receive a notification that more info is needed. I send again all the info and two weeks later....still waiting. Horrible service............not a smooth as it was sold to me by company representative that visited my firm via HR. AP
Insurer: Nationwide
By: Anthony
Happy with the coverage, some anxiety with how much time passes from submission to check
I am so pleased with this insurance and have been a client for 10 years now. When I lost a pet, I received a sympathy card in the mail and after a couple a stressful recent months filled with surgery and cones and pills and unknowns, I was covered and even sent a follow up email checking in on my pup (and me I assume!).
Insurer: Nationwide
By: Rachel
Excellent customer service
Pets Best has always provided me with excellent customer service. From the ease of submitting claims online to their keeping me well-informed of the status of my claims, and fair payments with direct deposit, they make the whole process a breeze. My last claim was for the hospitalization of my dog with heart disease and subsequent euthanasia. It was a big bill (over $3,000) and they paid the majority of it based upon my coverage within a week of submission, which I really appreciated. Then they sent me an email of condolences and automatically canceled my policy so I didn't have to deal with it at this difficult time. I wish all businesses would function like Pets Best. They are truly the best pet insurance around and I highly recommend them to anyone needing insurance.
Insurer: Pets Best
By: Barbara