Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Prompt, fair and friendly
Prompt, fair and friendly.
Insurer: ASPCA
By: Steve
Outstanding service! We are extremely happy!
Superb service . Easy to work with at every turn. Highly recommend!
Insurer: Embrace
By: Kevin
Hugs!
Hugs to Embrace for being there for me and my little guy Petey. I have an easier time with Embrace than with my own insurance.
Insurer: Embrace
By: Denise
Customer service that actually cares
My dog has had a lot of medical issues in his young 2.5 life. Born blind and suffering several allergies, we continue to seek a permanent solution for him. Without ASPCA insurance, we simply wouldn't be able to afford keeping him part of our family. Furthermore, ASPCA's customer service team has reached out several times to check up on him to see how he's doing and offer advice.
Insurer: ASPCA
By: Stacy
Best Pet Insurance!
I absolutely love Nationwide Pet Insurance. I have had nothing but positive experiences with them! My last cat Rosie unfortunately had FIV and had to be put down and they were so amazing through the whole process and made the reimbursement so easy. I have another cat named Alf and he's had a couple of visits to the vet and they have made submitting the claims so easy! I highly recommend Nationwide to everyone.
Insurer: Nationwide
By: Melissa
Prompt customer service
Great pet insurance, friendlo customer service
Insurer: Nationwide
By: Claudia
Pleasantly surprised to have positive insurance experience!
We have a 6 month old Samoyed puppy who ate bark at puppy daycare. She started having diarrhea and then vomiting so we had to take her to the emergency vet on a late Friday night. We were terrified she had a blockage or perforation. After 2 emergency vet visits, 2 x-rays, an ultrasound, 2 days of hospitalization, and a bill for nearly $5K I was prepared for a fight with insurance because that seems to be how customers are treated in every situation. No one wants to help or take responsibility and I assumed this would be the same. We had absolutely zero issues. I uploaded the invoices (and there were lots!) very easily, received the automatic response that the claims were being processed, and within days everything that was covered was approved and the reimbursement was in my account. I was shocked as I thought I'd have to spend hours on the phone with them justifying the costs and having my vets call them and fighting it out. If they needed any additional info, it was all done on their end. They even emailed to check to see how my puppy was doing the next week. I highly recommend Healthy Paws. It gave us the comfort and ability to do what was best for our puppy without having to think about the cost. I wish everyone could have this comfort and I look forward to many more years of it!
Insurer: Healthy Paws
By: Erin
A great pet insurance !
Fairly quick action on claims are a great service to the pet owner. Thank you. I would recommend this company to my friends (and I have too).
Insurer: Nationwide
By: Billy
Takes a long time with claim
The only thing I would say is it takes a long time for the review of the claims but other than that I love the insurance.
Insurer: Nationwide
By: Waikean