Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Simply the best..
I have been a Healthy Paws customer for about 5 years now and have 2 policies, one for each of my dogs. When I purchased these policies I expected filing claims to be tedious, to be denied constantly, and to want to cancel. Let me tell you how I couldn't have been more wrong. This company is hands down amazing. Filing a claim takes me seconds online, the customer service is ABOVE top notch, they actually care, (Mary in customer care provided me with the best experience I have ever had when dealing with a company.), and my claim has never been denied. They cover what they say they will. If you do your research and read your policy, they break it down exactly how it is. No surprises. I will be a customer for life, and I will tell every person I meet who has a pet that they should be too. Without healthy paws, I would not have been able to afford the thousands in bill's my little girl has accrued this year alone. Kudos to you healthy paws, keep doing what you're doing!!
Insurer: Healthy Paws
By: Joann
Ever so grateful that we have Nationwide, saved her life!
Outstanding company with phenomenal service.
Insurer: Nationwide
By: Janice
I LOVE NATIONWIDE LET INSURANCE
Nationwide Pet Insurance is really a great insurance, submitting a claim through the app is very easy and their processing of the claim is both fast and efficient! The vet helpline is great! I plan to stay with Nationwide Pet Insurance for Cholita’s lifetime! By this email I see how you are interested in her health and that really makes me very comfortable be insured by you! Thanks for caring! Cholita is doing very good recuperating from her surgery! Everything is going great! The supplements the surgeon recommended for her to take for her lifetime seems to be having a positive affect on her! Thanks again!👍🏻👍🏻👍🏻❤️
Insurer: Nationwide
By: Marie
Awesome Insurance - World Class Customer Service
Without any warning our dog Maggie couldn’t walk. Long story short she needed emergency back surgery. When I contacted Healthy Paws they showed compassion and assisted with expediting the claim, which was quite expensive. I recently contacted them again to inquire on physical therapy. Again they were compassionate and asked how Maggie was doing. It was quite a relief to have pet insurance in this highly stressful and extremely expensive time. Pets are family and I would and have highly recommended Healthy Paws to protect your fur babies.
Insurer: Healthy Paws
By: Jaci
Takes away the financial worry
I had a recent allergy claim with my American Bulldog, Yeti. I thought with my current deductible, I'd get a little bit back and was very surprised at the amount I received. I called to talk to a representative and they explained, since I have per incident on my policy, the payment amount was correct, and the deductible I had when my girl was first diagnosed with her allergies applied. I've been a customer for over a decade and I've always been pleased with the claims process through Pets Best. It's easy to submit a claim, easy to check the status of a claim, and payment has always been made promptly. When I've called with questions, your representatives are friendly and knowledgeable. Thanks for helping to take away some of the financial worry of owning a pet!
Insurer: Pets Best
By: Alysa
Recommend EVERYONE to purchase
Great service and recommend EVERYONE with a pet to purchase insurance. Pets Best was recommended by our vet and has been very beneficial.
Insurer: Pets Best
By: Jim
Terrific
You guys are terrific. I am so pleased with the service and turnaround on payment from Pets Best. It really helps when you have a big charge and you know that within a week of timely filing, it will be reimbursed. Thank you!
Insurer: Pets Best
By: Rachelle
Very easy to file claim
Very easy to file claim and provide a copy of supporting documents online. Reimbursement is provided quickly via deposit into my checking account.
Insurer: Pets Best
By: Marilyn