Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Extremely satisfied
This is my first experience with pet insurance and with a claim. I was extremely satisfied with the way it worked and especially with how Pet's Best handles claims. I received payment in a very short period of time.
Insurer: Pets Best
By: Donna
No problems with claims
Never really had a problem with claims. Just takes a little bit long to receive payment.
Insurer: Pets Best
By: Missy
You should have this for your pet...Embrace is amazing and I can't recommend them highly enough!
I got a new puppy in the beginning of February after losing my last dog, Thumper, to cancer. I hesitated when looking at pet insurance because I had it for Thumper but ended up getting rid of it because the insurance company refused to pay any claims, despite collecting more than double my current monthly fee for Embrace. Anyway, coming from a military family, I have USAA auto insurance and really love them, so I contacted them and found out they partner with Embrace. I investigated the monthly fees and found it very affordable, so I enrolled. Shortly after enrolling, my new pup (Maverick) went through a quick series of emergency vet visits - getting hit in the eye with a tennis ball at the dog park, getting very sick late the next night from the medicine for his eye, and then even getting stung by a bee! It added up to very little sleep and lots of vet bills. I submitted the claims at the same time once things settled down, and Embrace processed them and cut the checks within 3 days. The reimbursement rate was very high (80%) and my deductible was very reasonable ($300). I also can see all claims and any explanations from the adjusters on the website and in the app on my phone. I just recommended my mom and sis get insurance through them, and I'm making the same recommendation to you. Great service, good prices, professional, and honest. I couldn't be more pleased.
Insurer: Embrace
By: Paige
I couldn't be more pleased!!!!!
If I could give Figo 20, I would. I couldn't be more pleased with my transactions. All claims submitted via the website and this is extremely easy. These took only several days to process and the money was deposited into my account. I received all the reimbursement I was due according to the plan I purchased. I "stood on the fence" and waited for years to purchase insurance. I wouldn't hesitate at all to do so now after my experience with them. Figo has a customer for life!
Insurer: Figo
By: Joe
Nationwide is the best
I am so happy to have Nationwide insurance for my kitty. Thank you
Insurer: Nationwide
By: Tanya
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed.
My first claim with Nationwide Pet Insurance was easy to submit online and efficiently processed. My reimbursement was exactly what I expected. It took longer than usual to process -- about double the time -- because it was my first claim. The usual turnaround time I am told is 30 days. But in this case, the first review resulted in a request for my dog's veterinary records, which is perfectly reasonable as I hadn't submitted them when i signed up. With records in hand, the Claims Department processed my claim within 30 days and electronically deposited my reimbursement. The associates I spoke with by phone were all friendly, informed, and helpful.
Insurer: Nationwide
By: James
Thank You Nationwide
Always exceptional service and great value!
Insurer: Nationwide
By: Todd
You people at Nationwide are the best,!! I will never go without pet insurance.
I really appreciate the fast service from Nationwide. We will never go without pet insurance. We have it on both our Mainecoon’s.I
Insurer: Nationwide
By: Denise
The best pet insurance
1. The best pet insurance company. 2. Excellent customer service. 3. Very easy claim process and great coverage. 4. Personal touch. (our kitty Diego suffers from mega colon. Tim asked about Diego and sent a big hug. 5. Highly recommend !
Insurer: Healthy Paws
By: Daniela