Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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My best investment!
One of the smartest things I've ever done! I wish MY insurance was as good as my dog's! Thank you for your ease of use, and quick responses. I am grateful.
Insurer: Nationwide
By: Stephanie
Embrace has gone above and beyond anything I ever expected of a pet insurance company.
This review is not just for Penelope but also for my sweet, sweet baby boy Leo who died when he was only three. I spent thousands of dollars trying to determine what was wrong, including exploratory surgery and other diagnostic tools that I would not have been able to afford without pet insurance. It took me six emotional months after Leo died to finally submit claims from his treatment. Embrace walked me through the process and I received substantial reimbursement checks within a couple of weeks. Throughout the process all of the Embrace stuff I spoke with were helpful and compassionate and after learning that Leo had died they sent me a sweet sympathy card personally signed by a half a dozen of the Embrace staff. I recommend Embrace without reservation. Also a shoutout to Caravan Vet, in the Minneapolis area, who are also beyond awesome and who recommended Embrace to me.
Insurer: Embrace
By: Gail
Great to work with
great company to work with.
Insurer: Nationwide
By: Roseann
payment
waiting on the refund checks takes to long. And as for the customer service. I finally got one agent who took her time with me and showed me how to set up the auto pay to my bank.
Insurer: Nationwide
By: wendy
If it weren't for Healthy Paws, Molly would not be with us today.
Just over 2 weeks ago, Molly had a ruptured tumor on her spleen and was bleeding into her abdomen. The doctor cautioned us that 67% of these tumors are cancerous but I tend to be an optimist and wondered to myself why she couldn't be among the 33%. We have had Healthy Paws insurance for 8 years and had never used it so we decided to take a chance. Molly is one of the 33% but if we didn't have Healthy Paws, we would not have opted to pay the estimated $8,300 for a 10 year old dog. As it turned out, the bill was only $6,500 and we have already received our check for 80% minus the annual $500 deductible. They were very easy to work with and quick to respond. They checked in just about every day as they were reviewing Molly's paperwork. It was easy to download all of Molly's records, even for a senior citizen. Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Deb
Filing claims is easy and hassle free.
My experiences with Nationwide for my new puppy and during the illness and loss of my previous pet, has been helpful and hassle free, which is so important when you're grieving the loss of a loved family member. Thanks.
Insurer: Nationwide
By: Pamela
Exceptional
PetsHealth now Hartville is an exceptional pet insurance company. With them, I have less worry when faced with unexpected pet health care expenses, Not only do they expedite claims, they always call to follow up and express heartfelt concern for my pet’s well-being. Truly a godsend, I am so glad I discovered and insure my pets with this company.
Insurer: Hartville
By: Gwen
I will never have a dog without Figo again!
Scrolling through Facebook a few months ago I saw Figo. Looked into it and just on a whim, took out a policy for our Aussie. She's having some problems now. Met our deductible and i submit claims using the phone app, sometimes they are processed and approved the very same day! Payment comes out of my checking account and reimbursements go back into the checking account. I've called a few times with questions, the agents are wonderful, very helpful. I have already recommended Figo to my friends who own pets. We will never have a pet without Figo insurance. And I can use it anywhere in the US, if we are traveling we have insurance, unlike a policy through your vet, plus we have all her records if we are away and she needs to see a vet. I love everything about Figo. Even the website is really cute!
Insurer: Figo
By: Jeanette
Poor communication, confusion around covering expensive prescribed dog food
We are unhappy that your review of our claims from December on took so long. Our rescue puppy was on Science ID prescription food==canned and dry that our vet prescribed. We were afraid to wean him off it for fear of recurrence of gut issues. I made several phonecalls--was told by 2 of your personnel the food should be covered. The final ruling- it was not covered. Hundreds of dollars in food bills. He must be diarrhea-free for 6 months before you'll cover food prescription. I pay for the highest coverage and am dissatisfied that I could not get a clear answer ongoing while bills racked up. A friend with a similar situation had her pet insurance covered the prescribed food. I would not recommend your plan.
Insurer: Nationwide
By: christine