Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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You won't be sorry
Always helpful if contacted and speedy payments. We have had Trupanion since our little Chihuahua was just a couple of months old. She is now 13. We are so glad we made the decision to enroll back then. Thank you! Graham
Insurer: Trupanion Canada
By: Donna
I am very happy with the service that i have recieved under this plan
I am very pleased that I signed up for this insurance. I have had no problems filing claims and appreciate the prompt response
Insurer: Nationwide
By: allyson
pet insurance that works
good service and now with vitusvet app so easy to send in vet bills.
Insurer: Nationwide
By: Ranee
Excellent.
Appreciate the good and timely communication.
Insurer: Nationwide
By: Dennis
Happy Customer e4RdOI
We are happy with the service Nationwide provides. The increase in price was a bit high. Other than that we are pleased with the service you provide.
Insurer: Nationwide
By: Michele
Thank You for everything...
Our guy Kirby required an emergency Splenectomy, after which the initial tests revealed he had Splenic Stromal Sarcoma. Additional testing and consults with an Oncologist along with some additional biopsies revealed a Hemangiosarcoma. We were devastated. But, all through out the process as we worked thru the surgery and the tests and the consults, every single time we submitted our claims to Nationwide, we were really very pleased with how promptly they were processed. Nationwide has made the expense/cost side of this experience, easy for us so that we are able to focus and do what is right for Kirby. Thank you Nationwide for truly being there for our pet. You guys are amazing!
Insurer: Nationwide
By: Sunil
Easy insurance company to work with
We just signed up for pet insurance about a year ago when our corgi was 10 years old. She has been really healthy, but we know that as pets age they may need a bit more medical care. Well, sure enough we needed some care. I got the claim forms, filled it out, attached the invoice from the vet's clinic and mailed it in. Within about a week we had received an email confirming payments were being made on all the claims we sent in. Checks were issued and delivered and a summary of the claim was sent with the check so we could understand what was covered. Very easy to work with Nationwide. So happy we have them as our pet insurance carrier.
Insurer: Nationwide
By: Don
Experience has been great!
Sending claims and getting a timely response and benefits explanation has been exceptional.
Insurer: Nationwide
By: Stephanie
Great coverage - Nationwide takes fantastic care of my dogs
I've had Nationwide for a few years now. When my boxer-beagle tore his ACL around the age of two, and I didn't have insurance it was kind of a blinding flash of the obvious ("I should have bought insurance"). So I got it for Marty (obviously the ACL is an exclusion), then our next dog Reagan, who was one at the time, and finally our third dog Maggie who came along last year. Almost everything is covered, which has been very helpful for Marty, who had surgery for a cancerous tumor, and some issues with reflux (yes, dogs get reflux). Reagan has had some more minor issues that have always been covered. Maggie is just coming out of her puppy stage where she'll be allowed to get the better plan that the other two have, but their plan for her in her first year was adequate as well. If I could change one thing, it would be that my vet would accept the insurance, and then bill me for anything that isn't covered. As it is, you have to download a form, fill it out, and send it in with your receipts. I do all this by scanning and the downloaded form is a PDF. I then email a combined PDF and usually in a few weeks I get a notification that a payment is available from Chase. I'm very happy with Nationwide, and I'll keep all three dogs on it for the rest of their lives.
Insurer: Nationwide
By: Jeff