Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Pet-focused; pet-friendly insurance
I have used various pet insurance companies. Nationwide is by far the best. The ease of use in submitting claims, simplified plans, and the fact that they don’t play games by changing your plan every year if you submit claims for your animals. They are ethical.
Insurer: Nationwide
By: R
I'm so glad I decided to get pet insurance in case of an emergency
Last year, our new German Shepherd Scout needed surgery to clear an obstruction (she managed to eat a couple rocks) as a young puppy which cost several thousand dollars out of pocket (and of course all the stress we went through before and during surgery). I figured it was time to look into pet insurance after this, and settled on Healthy Paws after looking at other options due to reviews and what was covered. Over the year various check-ups and medications were submitted (most which counted towards the deductible, and where others were not covered there was a specific reason provided as to why). Fast forward to about a year later, Scout suffered a very bad leg fracture and couldn't use her front leg as a result, and required serious surgery. Our worrying about her pain and well-being was bad enough, but when we were hit with the estimated bill ($5,000-$7,000) for surgery it was another punch to the gut. After surgery I submitted a claim to Healthy Paws, thinking in my head "I'm sure this will get rejected for some reason and I won't see a dime" and hoping to get at least something to help cover the cost of the operation and subsequent recovery costs. To my surprise, the FULL amount of my plan (80% of the surgery after deductible, over $4,500) was covered and promptly sent as a check. No arguing on the phone, no other action needed by me after sending the claim in...it was hassle-free and let me concentrate on our dog getting better (let alone helping us sleep at night due to the costs). Representatives also checked in with us to see how Scout was doing shortly after the surgery (yes, real people and not automated emails) and wishing us the best for recovery. This was very appreciated and made us feel much less of a 'number in the system' with an actual connection to the people handling our claims. I can't say enough what a huge relief this was financially and mentally. I hope to never be in this situation again but am so glad that we had the foresight to purchase pet insurance for Scout for just this kind of "what if" scenario. Previously I always thought pet insurance was some kind of scam, and maybe some people aren't as fortunate to have their fur-babies' conditions and problems covered, but I am so happy to have gotten coverage for Scout when I did.
Insurer: Healthy Paws
By: Christopher
As good as it gets
Wonderful client services, knowledgeable client service people. The only snafu was I didn't know there was a set amount for a wellness check and by buying Heartguard, this exceeded the maximum. Would have been nice to know what the max amount was-have it posted on the site.
Insurer: Pets Best
By: Lori
I will continue to recommend ASPCA to other dog owners.
Great response time, very helpful agents. Very pleased with the overall caring attitudes.
Insurer: ASPCA
By: Frances
Review
Over the years we've been satisfied with the way Nationwide has taken care of our claims and have had no complaints. As for Wyatt, at present he appears to be just fine and thanks for inquiring.
Insurer: Nationwide
By: arline
Best investment we've ever made.
Kaiser is our 5th Boxer throughout 39 years, yet the first we have gotten insurance for. Despite our best efforts, he unfortunately has needed to visit the vet more than the others. We couldn't be more pleased with the service we have received . We recommend to every pet owner we know!
Insurer: Nationwide
By: Debra
Accurate answers
It was close to a week after I got an explanation of benefits and I still had no check. Ashley assured me it was in the mail. It came the next day.
Insurer: Pets Best
By: Marilyn
Insurance for much loved pets
Very pleased with Trupanion's services very timely which is much appreciated. Thank you.
Insurer: Trupanion
By: Judy