Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent Customer Service
Excellent customer service. Easy to file claims. And their follow up is great. Very nice people to work with.
Insurer: ASPCA
By: ST
They don’t care about your pet like they claim.
My dog hit his 30 day waiting and we filed a claim and they rejected because they claim he was still in his waiting period. Oh did they mention in the disclaimer or waiting period section that it’s based on the time of enrollment or approval nope not listed that way. List as 30 day illness waiting period. Our puppy yes puppy needs more medical test and possible surgery and they are now labeling our puppy with a preexisting condition. I would never recommend this company to anyone.
Insurer: Trupanion
By: Jason
Overall excellent service
Excellent service
Insurer: Nationwide
By: Michele
Great company, easy claims, adjustable plans
I was a little worried at first since Figo is newer to the pet insurance market but trusted the numerous positive reviews and I’m glad I did! I love that you can adjust the rates, coverage, and deductible to your needs. Within a month of opening our policy, my dog developed a leg injury. Then a few months later, she developed a mast cell tumor. Then a split nail with an infection. Figo claim filing is so incredibly easy via their app. Customer service is great! All of my claims have been covered and processed quickly. Longest claim took one week. Most have been 2-3 days. Quickest was 1 day. No hassle, automatic fund transfer if selected. They’ve covered everything we signed up- platelet rich injections, laser tendon treatments, surgery, meds. They’ve covered thousands of dollars of claims without hassle. The only hiccup (and not unforeseen) was the initial leg injury and showing it didn’t pre-exist. But that was our very first claim and once we got all the records turned in, things have been easy breezy. We are so incredibly pleased and thank God we got Figo insurance when we did!!! Otherwise we would have been making very tough decisions because Reese’s vet bills accumulated were over $4000.
Insurer: Figo
By: Marney
Excellent pet insurance and speedy claim processing.
Very pleased with the pet insurance I have on our 8 yr old Lab. Our claim was handled quickly and fairly. Very impressed with the company and the professional staff.
Insurer: Nationwide
By: P
A great experience!
The customer service at Trupanion is phenomenal!
Insurer: Trupanion
By: Karen
All my love
Excellent to resolve the problem my Dog Chuchi have at the vet.
Insurer: Trupanion
By: Marcella
Best pet insurance
Always fast and easy. Great coverage. Awesome customer service. A literal life saver when it has come to my dog.
Insurer: Trupanion
By: Shelise