Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Colbie’s Journey
I have been so concerned about my dog’s sudden lethargy and have been trying to go about her treatment in a methodical manner as suggested by my veterinarian. Trupanion has been SOO SUPORTIVE during this process. I am incredibly thankful that they have been there at every step along the way. 🥰
Insurer: Trupanion
By: Laura
Always great customer service
Always great customer service
Insurer: Spot
By: Barbara Jill Marquart
easy to file Cash claim
easy to file, quick replies, and fast turnaround on claim for cash
Insurer: Fetch
By: robert
Consistent
Consistent, reliable customer service among reps as far as responses and willingness to assist.
Insurer: MetLife
By: Karen
Maggie May Surgery
The whole process was so easy. I knew immediately what my part was going to be so I didn’t have to worry about that and could keep my attention on my precious pup. The specialist vet and staff said they only work with Trupanion because they are so easy to work with.
Insurer: Trupanion
By: Paula
Fast claims and payout
Easy to upload documents along with fast claim processing and payout.
Insurer: Healthy Paws
By: RBL
Top Rate
Ease of set up and the professionalism and knowledge of the associate is the main reason for my rating.
Insurer: Nationwide
By: Arthur
Easy Easy access to service and support, plus reasonable rate and peaks.access to service and support
Easy access to service and support, plus reasonable rate and peaks.
Insurer: Sonnet
By: Donald Gillis
You Won't Regret the MetLife Experience
I signed up for MetLife Pet Insurance years ago and have no regrets. The policy is outstanding as is the customer service. The website is easy to navigate and Metlife makes everything easy and stress free.
Insurer: MetLife
By: Randy Schumann