Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Yaz was super knowledgeable and…
Yaz was super knowledgeable and listened to what kind of plan I was looking for. He found a plan that worked best for me and what I wanted. He was kind and personable as well!
Insurer: Nationwide
By: customer
It’s definitely worth it!
I have never had any issue getting reimbursed for my dog’s medical expenses, in fact, this company has even made sure to remind me that certain services were reimbursable when I didn’t submit a claim. Customer service is always great, too. I have aNd still do highly recommended this company to others for pet insurance!
Insurer: MetLife
By: Christina Ellsworth
I can submit in my soap notes and…
I can submit in my soap notes and billing information and always get reimburst immediately!
Insurer: MetLife
By: Beverly Brown
Claims are always processed quickly
Claims are always processed quickly, The customer service team are courteous and concise.
Insurer: MetLife
By: John Oddo
A conversation with Aileen
Aileen was very informative and patient in helping me understand what my insurance would cover and the cost of such coverage.She came across as sincerely interested in getting me the best coverage possible for our dog Millie. I was impressed!
Insurer: Fetch
By: Gary Kirlin
The agent was pleasant and very…
The agent was pleasant and very knowledgeable
Insurer: Nationwide
By: Customeur
Super responsive!
Blown away with the response time and support. Phenomenal!
Insurer: Trupanion
By: Hilary
Karley was amazing regarding the…
Karley was amazing regarding the service she provided.
Insurer: Fetch Canada
By: Kirandeep Kaur