Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great customer service
Great customer service! Responded to my claim right away!
Insurer: Fetch
By: Thomas
Supernova
My 2 year old girl Nova recently was diagnosed with MUO, an autoimmune disease that attacked her spinal cord. She's not just my dog, she's my best friend. So being able to say yes to all the needed diagnostics and treatments through 3 different specialty veterinarians (ER, Neurology, Rehab) meant that she was able to be treated quickly and accurately and is expected to have a normal lifespan. Pets Best never once fought a claim or made anything difficult at all. Just made the care possible that saved my best friend's life. Thank you. Truly
Insurer: Pets Best
By: Sarah
Very easy and straightforward…
Very easy and straightforward experience. Thankful for that!
Insurer: Nationwide
By: customer
Met Life pet has always paid claims…
Met Life pet has always paid claims promptly with no run around. My only complaint is the claim filing system could be improved. For example, a simple box where a person could make notes about the submission or call out something you feel is needed would be great. The form always asks for the vet's notes, but some times you are just picking up a script and there are no vet notes. It would be nice to be able to note these things so you don't feel like you haven't provided the right info.
Insurer: MetLife
By: customer
Incredible Service
When our dog was suddenly diagnosed with a life threatening disease, we were able to get him the maximum treatment without having to do financial gymnastics. Healthy Paws covered all treatments without question and paid out within a couple days of submitting the claim. Our beloved dog did inevitably pass, but we are so thankful to know that we did everything we could thanks to Healthy Paws.
Insurer: Healthy Paws
By: Alex S
Replying to claims
Replying to claims , text and other communication's your grate
Insurer: Fetch
By: Cherlene
I had to call a couple of times and no…
I had to call a couple of times and no one could give me an answer as to when claim would be completed, this was after a couple of weeks.
Insurer: MetLife
By: Mary L
Great response time reviewing claims…
Great response time reviewing claims and website is extremely easy to use so you can keep track of where your claims stand and when claim refunds are due.
Insurer: Pumpkin
By: Sherri
Always great customer service
Always great customer service
Insurer: Spot
By: Marigold Blaylock
Incompetent customer service
Unfortunately stupid people work in customer service. After 5 years of automatic withdrawal monthly payments, the idiots had some sort of problems with automatic payments. Lost all credit card information. You need to call every month and wait between 35-55 minutes just to make a payment. They say they update it each month but unfortunately they are too stupid to figure it out
Insurer: Pets Best
By: Theresa