Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Amanda wasn't cookie cutter
Amanda wasn't cookie cutter, which was great!.she was kind, caring, personable, knowledgeable. She listened well and responded according. I didn't feel like she was trying to sell me something. She truly cared about me & my fur babies. Amanda was exceptional!
Insurer: Fetch
By: Alexandra M
Patience and friendly voice for…
Patience and friendly voice for clarifying my understanding
Insurer: Nationwide
By: customer
Very knowledgeable associate
Very knowledgeable associate, was patient and able to explain things in common language. Thank you
Insurer: Nationwide
By: customer Karla
They were very helpful and made sure…
They were very helpful and made sure that all of my questions were answered.
Insurer: Prudent Pet
By: sheliaiveygmail.com
first time buyer of pet coverage
This is my first time purchasing pet coverages. I compared several companies for converges and pricing and I paid close attention to reviews and recommendations. Prudent Pet Insurance made the process very simple and when I order coverage, I reviewed one of the exclusions and Believed that I should have purchased that coverage originally and I reached out and they amended the policy without difficulty. Looking forward to a long-term relationship with this company.
Insurer: Prudent Pet
By: Dianne Bergemann
I feel grateful!
Very easy communication, very supportive and helpful representatives!
Insurer: Trupanion
By: Marina
Best Decision!
It has been a hard year for us as pet parents. We lost one our sweet girls way too early and not 2 weeks later our other 2 got hit with a nasty upper respiratory infection. Pets Best has been absolutely wonderful! Filing my claims has been extremely easy and customer service is always kind and patient with my questions. When I had to call to remove our girl from the policy the rep was so compassionate, she made the process seamless and filled a hard moment with so much kindness. It's definitely a relief to have pet insurance but it's a blessing to have Pets Best!
Fast response and no problems.
Fast response and no problems.
Insurer: Spot
By: James Ellis
Karley was so helpful
Karley was so helpful. She guided me through all the coverage tiers and also with the website. Because of Karley my puppy Ollie now has added coverage with Advantage. Thanks Karley!
Insurer: Fetch Canada
By: Diane Arbour