Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I recently transferred ownership of my…
I recently transferred ownership of my policy with Nationwide Pet Insurance, and the process was seamless. Their team was responsive, helpful, and made everything incredibly easy during a sensitive time. We truly appreciate the professionalism and smooth transition. Highly recommend.
Insurer: Nationwide
By: Brooke
Updated to a solid 2 stars. I have canceled my insurance through this company due to poor communication
Having had pet insurance on my 10 year old dog with another company with no issues I thought about insuring my new puppy with them to find out that the plan I had was no longer available. I decided to try Figo because of the relationship with Costco. Figo has very poor customer service and support. After submitting a claim they asked for additional information from the vet which the vet provided. Figo failed to update the claim or communicate with me as to the status of the claim. In the app it was just marked as "Done!" It took multiple phone calls (50+), emails and chats over the course of a month to finally get the claim addressed
Insurer: Figo
By: KW
A huge help for my diabetic dog
Trupanion has been awesome. My dog was diagnosed with a complicated case of diabetes a few months ago, and this is all very new to me. The support chat team members have been very patient and helpful with all my questions, and reimbursements have been quick. No complaints! It's definitely a huge relief to know that my dog is covered and I can focus on getting him healthy instead of stressing about finances.
Insurer: Trupanion
By: Melissa
Aileen was excellent
Aileen was excellent. She was helpful and seems to have a sensitive side. She was very personable and knowledgeable.
Insurer: Fetch
By: Kat Hinrichsen
Good service
Although I am still waiting on an appeal everyone has been helpful. The payments were made quickly.
Insurer: Healthy Paws
By: Jessica Nachtsheim
Lady was very good at explaining all…
Lady was very good at explaining all about the inc,and what it all covers, I was very happy.
Insurer: Prudent Pet
By: millerbrendagmail.com
Awful
Awful! Used companion, lemonade, pumpkin, anything but this company. They don’t speak English, they can’t interpret medical records versus claims, they’re very slow to reimburse and they keep canceling things or closing accounts. I have seven dogs on their account and I’m going to cancel my services with all of them and switched to a different company. Save yourself, and don’t use these people.
Insurer: Healthy Paws
By: Tiffany Jourdain
Carla has been extremely informative…
Carla has been extremely informative and friendly and courteous. She is definitely an asset to your organization and will be the reason I would get coverage from your company!!
Insurer: Fetch
By: Richard Overstreet
Awful Pet Insurance!
I signed up for Figo because it was affiliated with Costco and I thought they would provide great service because of this. However, it takes a very long time for claims to be processed with no communication about the status of claims or if more information is needed to process a claim. You need to follow up on your own. I was carrying another policy because most insurance companies have a 6 month waiting period on certain procedures. However, I did not know this would affect the coverage on eligible claims I submitted with Figo. When my pet passed away unexpectedly, Figo would not cover ANY of the expenses because I had another policy. I didn't expect the full amount to be covered twice, but they could have at least covered the difference so the entire amount of my pet's final care was covered. I am VERY disappointed and will not be recommending Figo to any of my friends with pets.
Insurer: Figo
By: Erin