Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent and simple process!
Excellent and simple process. The website is easy to use and the process to review, compare and purchase was achieved in minutes. Very easy to understand and complete.
Insurer: MetLife
By: Deborah Hayes
Reassurance of coverage for catastrophic medical event
As a longtime pet parent of cats and dogs, I understand the commitment to their health and wellbeing for their lifetime. But when an unexpected catastrophic medical condition or injury occurs, I feel rest assured that Trupanion met my expectations. This was my first time filing a pet insurance claim. My 2 year old kitten needed surgery to figure out why she was continuously vomiting. X-ray showed something suspicious, but we couldn’t figure out what it was. Thank you, Trupanion.
Insurer: Trupanion
By: TerryLynn
agent was helpful and answered all…
agent was helpful and answered all questions. We didn't have our puppy yet when I firts called to set up his insurance - she called us back on the next Monday to verify we received him in transport on Saturday. Above and beyond customer service!
Insurer: Nationwide
By: customer
Hooray for MetLife
Our dachshund has many, many health issues. If not for MetLife, we could not possibly give her the care she needs. I had never had pet health insurance before, but she came with it from the rescue, and thankfully, we continued it. It has saved her life (and ours) many times. I highly recommend MetLife.
Insurer: MetLife
By: martha mosley
Good experience
Good experience. Very skilled and patient.
Insurer: MetLife
By: Dmitry S
Opaque website. Feels like a rip-off.
The website is very opaque. Claims are difficult to follow. No easy reference from the claim- making it difficult with multiple claims. "Claim closed" does not indicate if paid. No direct reasoning for denial. It takes a couple of windows to get to that point and at that is useless. Email communication is misleading. Always "we're on it!" but no follow up if denied. Insured should not have to go through this much hassle just to see if a claim is covered and should not have to be the intermediary between the vet and ins. co. Need to call to get answers. Even at that, ofter useful information is left out.
Insurer: Trupanion
By: Gail
Pet insurance
Everything was smooth, no rush, and was very explanatory for me to decide what I wanted. They keep me informed.
Insurer: Prudent Pet
By: customer
Great customer service and prompt…
Great customer service and prompt reimbursement.
Insurer: MetLife
By: Brenda
Account # SP8150755
Account # SP8150755 - Very disappointing customer service would not recommend. When I signed up it took 3 calls for them to add my Veterinary office. Kelly from customer service was the only none that helped and actually phoned me back. I asked her why I never received by 15% discount or $25 Sam gift card and she called Sams and said I should receive in 2 weeks. When that didn't happen I called customer service and got Stephanie who said I wasn't eligible, she would not transfer me to anyone higher to help but was more than happy to cancel the policy. I am disputing the entire amount since I never had my vet in from the beginning and made no claims.
Insurer: Spot
By: Cathy Sklarczyk