Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Clam paid fast
I cannot get over how quickly they paid my claim. Less than a week to make a decision! When you already have to deal with the trauma of an emergency admit, knowing you have reliable instance just alleviates some of that stress.
Insurer: Spot
By: Jessica C.
Spot makes filing claims simple and…
Spot makes filing claims simple and they respond quickly!
Insurer: Spot
By: Liz J
Ann was very thorough and compassionate
Ann was very thorough and knowledgeable, also was very compassionate and empathetic when I informed her my dog Finn had passed.
Insurer: MetLife
By: customer
They went above and beyond …
They went above and beyond to assist me with my claim.
Insurer: MetLife
By: customer
I've had my soap provided because you…
I've had my soap provided because you emailed me and my vet, yetyou keep asking for it again like you don’t check your email. The vet sent it the day it was requested.
Insurer: MetLife
By: TINA R.
Perfect experience
Perfect experience, easy and fair! 👍👌
Insurer: Spot
By: Maria Mendez
It was easy and fast to get enroll my…
It was easy and fast to get enroll my baby thank you
Insurer: MetLife
By: Lola Valdez
Responsive and Compassionate
Pumpkin is responsive, and compassionate. We're very happy with the service and have recommended Pumpkin to family and friends.
Insurer: Pumpkin
By: Christina Romito
Customer service kindness.
Customer service kindness.
Insurer: Trupanion
By: Kimberly
First time to file a claim and it went…
First time to file a claim and it went very smoothly. We made a phone call and then filed on-line. Gives peace of mind that we have our much-loved little dog covered for accidental and special needs.
Insurer: Spot
By: RFC