Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So well worth the investment!
Wonderful experience! Claims process is easy and ASPCA is prompt and responsive.
Insurer: ASPCA
By: Ophelia
The best pet insurance
This has been a great insurance company. Affordable for my budget and they were kind when one of my cats passed away. I received I Condolence card, which was super nice of them. They have a heart for the animals.
Insurer: ASPCA
By: diana
Smooth process for getting it quickly done.
Ruby has been very healthy. She suddenly developed symptoms that couldn't wait for the vet, and we took her to an emergency clinic. It was a good thing we did. It was relief to know we had pet insurance. Now, I am very relieved that we had Embrace. Their process for submitting claims is smooth and easy. Within days of submission, we had the results, which were what we expected. I can tell you the insurance we had on our previous Rottweiler was an entirely different story. I highly recommend Embrace. Good customer support. Customer portal.
Insurer: Embrace
By: Lilly
Nationwide has been the best!
Filing claims is so easy. It doesn't take a long time for them to respond & then they send you an email to ask how my pet is doing! Hope to be a Nationwide member for a long time!
Insurer: Nationwide
By: Sharon
Prompt, excellent service with claims.
I have a 13 year old Golden.Mix. We have been members since before Nationwide bought the company we started with. My premiums have tripled since we first joined (I understand why this is necessary). Dealing with Nationwide has been excellent and having insurance allows us to make sure our dog's health is not a cost issue. He is in excellent health until recently when he had a benign tumor removed and shortly thereafter was treated successfully for blood in his stool. He seems to be back to behaving like a puppy again.
Insurer: Nationwide
By: Vincent
Excellent
I have had petsbest insurance on all my animals for almost 10 years. They are more than fair on payouts, excellent customer service and turn around time. They have covered everything but pre existing conditions which all the companies have that policy. Their rates are affordable and it is a great feeling to know they have your back on any vet issues. I recommend them all the time and have tried others for different pets and all of them (6 cats) are now insured with petsbest.
Insurer: Pets Best
By: Jessica
Love Healthy Paws Insurance
We have a four-year-old Havanese dog, Achoo, that just finished his second surgery this year. He tore is CCL on his left knee in March and then in June tore his right CCL. Both times we went to the same veterinarian surgeon who recommended surgery to stabilize his knees. The surgeon also suggested that Achoo do water therapy and rehab which we took his advice and thought it was well worth it. Having the security in knowing that his medical expenses would be covered was a great relief and that we did not have to give a second thought about what the expenses would be. As soon as we submitted our bills we got an email assuring that they were being processed and soon after the check would arrive covering 90% of our surgical expenses. We are so relieved and grateful that we have pet insurance. Contrary to what most people believe, we have not been "punished" with higher premium rates and continue to pay our monthly dues. We have always felt that paying these monthly dues is like having a savings plan for Achoo. As most people know, the cost of care for our pets are not getting any cheaper and if you want quality care it can be expensive. So now when we meet people and their dogs we always relate our story to emphasize how smart it is to get pet insurance. We have loved Healthy Paws insurance for their coverage and great customer care.
Insurer: Healthy Paws
By: Carolynne
Awesome
I love how fast your service is and how having your pet insurance has helped me to care for my fur baby.
Insurer: Nationwide
By: Eugenia
I’m very thankful we have good insurance for our pet.
Healthy paws is not only a great insurance company to deal with they are also great when it comes to paying on a timely bases.
Insurer: Healthy Paws
By: Arne