Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I think that y'all are doing a great job.
Y’all have been nothing but a major help with my dog and his surgeries. Ashlee has been truly amazing and a wonderful help. The customer service has been excellent. Major improvements to customer service has been made in the past year alone and this has been a great experience. Major thanks to Ashlee and the entire team.
Insurer: ASPCA
By: Joshua
I'm so thankful to have Nationwide Pet Insurance!!
I'm so thankful to have Nationwide Pet Insurance!! It is so worth it!!! Customer service is always friendly and helpful and the claims are paid in a timely manner. I have and will continue to recommend Nationwide to all my friends and coworkers with pets.
Insurer: Nationwide
By: Lindsay
So thankful for the helpful service nationwide provides
I submit Goose's claims after she sees the vet and the friendly Nationwide reps take care of it quickly. I appreciate the services.
Insurer: Nationwide
By: Kerri
The ASPCA coverage I have for my pup made the decision to have a costly surgery to fix her chronic UTIs an easy decision.
Great insurance- the app makes submitting requests easy. Customer service is amazing & I always get a quick response w questions.
Insurer: ASPCA
By: Melissa
Pets Best is the Best. They provide what they promise.
When I purchased insurance for my maltese, Lily of the Valley (Lily) I hoped never to have a reason for a claim. Unfortunately that was not the case. Lily had pressure on her spinal cord and needed an MRI and surgery so she could walk again. Not long after mailing the claim and medical receipts to Pets Best I received an email informing me that they received and would begin processing it. Yesterday I received notice with an explanation of benefit that the claim was approved and the money deposited into my account. This is a truly reliable company. They are the best.
Insurer: Pets Best
By: J.
Trupanion saved Lucy's Life
We noticed a strange lump on Lucy (our chocolate lab) and our vet checked it during Lucy's teeth cleaning. Our vet suspected it most likely wasn't cancer, but couldn't definitively say either way without testing. I called customer service and was leaning towards NOT sending it to pathology. A representative talked me through what would most likely be covered by insurance and her kind words helped me decide to test Lucy. It turned out Lucy's lump was cancerous, she had surgery and we're waiting to see if the surgery got all the cancerous cells but I can't thank you enough, you most likely saved her life AND on top of it, insurance covered most of her surgery. We're grateful for many reasons :)
Insurer: Trupanion
By: Elise
Nationwide is great and thank you for the caring message regarding my angel baby
Great timely service
Insurer: Nationwide
By: Vicki
Deductible service and response time for the clam
We were concerned because our 1 year old Aussie was urinating when sleeping, so we had some test run which came back negative but was given antibiotics just in case. She is fine now, we send in out vet clam and with-in a week we had a reply and acceptance of the calm which went to the deductible but overall service and response time for the clam we are very happy with Pets Best insurance, hope we never need I but it's nice to know we have dependable insurance for our dog Shiba. Thank you Pets Best.
Insurer: Pets Best
By: Jeff
Happy to be with Nationwide!
I signed up for Nationwide Pet Insurance in November and recently submitted my first claims. I was very pleased with the response time to review the claims and the favorable processing of most of the claims. I switched from another company whose level of support for our two senior dogs was much lower, at an equal expense, so I am really happy with the change.
Insurer: Nationwide
By: CARLOS
As soon as my dog got really sick, they refused the claim.
Fine for annual vet visits, vaccines, Heartguard but the second my dog got really sick, they turned down the claim. No one was available to discuss the issue. We were with the company they purchased for most of our dogs' lives, Nationwide got ahold of that company and it was all over. Two of my dogs have since passed, one of cancer. Paying for this insurance was the biggest waste of money we have ever made. Watching their commercials makes me sick.
Insurer: Nationwide
By: Lisa