Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Do not use
Worst company ever. I tried to file a claim and they back tracked on everything. I had additional acl coverage added and was told I am all set and was covered now they wont do anything about it.
Insurer: Pets Best
By: Cody
What a lifesaver
Having Nationwide Insurance for my little dog has been a lifesaver this year! I love how convenient and simple the app is to use. Would recommend.
Insurer: Nationwide
By: Shanna
Great Insurance
Easy to submit claims. Good follow-up
Insurer: Nationwide
By: Beth
Easy, fast process.
Have had only the best experience with Nationwide.
Insurer: Nationwide
By: Antonette
Very happy with Nationwide!
Claims process is simple and reimbursement is fast. Great service all around. We are extremely happy with our Wellness coverage!
Insurer: Nationwide
By: Helga
Wonderful Service!!!
Your staff was so helpful and everything was hassle free. Thank you!
Insurer: Nationwide
By: Shirley
Outstanding Insurance Service
We used Nationwide for 5 years now and are thrilled about the ease of use and the customer service supplied. Great company and insurance plan, I do recommend Nationwide to all of our friends.
Insurer: Nationwide
By: Luciano
Surgery
Thank you so much for making Cali’s surgery more accommodating. We were able to focus on making sure she was ok and not if insurance was going to be an issue because you all are so thorough.
Insurer: Nationwide
By: Cali
Customer Service is Excellent
I had to call customer service to understand how best to claim a new maintenance medicine situation for my senior cat. The representative went beyond a simple answer, she asked the right questions and provided a full recommendation for my specific situation. Having Customer Service provide tailored advice is going beyond the normal call of duty of many customer services reps. That is what I call white glove service with excellence.
Insurer: ASPCA
By: Carlos
Progress report
Easy to navigate. Quick service.
Insurer: Nationwide
By: Ivett