Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Always pleasant, able to answer my questions, and RELIABLE!!!!
Your employees are consistently pleasant and helpful and so knowledgeable! I love the fact that they offer their own stories regarding their pets. Clearly they love what they do!
Insurer: Trupanion Canada
By: Mona
They did not pay out on an injury, because maybe old age played a role.
When my 7 year old dog jumped off a high bed in the spare bedroom, she injured herself. The vet said it maybe, note maybe, a sign of disc generation. No x-rays were taken, just a maybe. But because maybe the injury was due to disc generation, Pets Best refused to pay out as maybe she would not have injured herself if there was maybe no disc generation. Of course, maybe there is no disc generation and she just jumped off wrong, but they'd rather go with the, maybe the injury would rather go with the option that saves them from paying out. Of course dogs get more frail as they get older, and will get injured easier, it does not make it any less an injury. So be sure to only insure young animals, of course, if they are too young, maybe they wouldn't have gotten hurt if there bones were stronger. You never know.
Insurer: Pets Best
By: Carien
Impressive Insurance For Pets
So happy that I have my pet insured with Nationwide because it covers vet visits and filing claims are fairly easy. When I speak with the customer service representatives they are very kind and answer any questions that I have.
Insurer: Nationwide
By: Andrea
Filing a claim was easy and processing was quick and efficient.
Having pet health insurance gives us great peace of mind. We currently have 5 dogs and 1 cat insured with ASPCA and are very happy with the cost, coverage and customer service.
Insurer: ASPCA
By: Susan
Fast Efficient Service
My vet filed the claim for me. Trupanion contacted me to let me know they received the claim, kept me up to date on its status, and let me know in a couple of days whether it was approved or not, Very fast!
Insurer: Trupanion
By: Ann
Grateful
I am sad when my little dog isn't feeling well and I have to take her to her doctor. Having Trupanion really is a help. I have told so many friends how grateful I am to have your insurance. Thank you for all your help and caring.
Insurer: Trupanion
By: Gloria
Partnering with Trupanion.
On the few claims we've needed to have filed over the past three years by Mabel's Vets, including preapprovals by Trupanion for services to be rendered, they have been consistently marvelous to work with. They are very professional and most efficient.
Insurer: Trupanion
By: Kristin
Great Company!
Super easy and Vet clinic filed claim. Worth every penny!
Insurer: Trupanion
By: Amy
So glad I chose Trupanion!
The claims process is effortless. Customer service is always responsive and genuinely interested in the health of my Jaxson.
Insurer: Trupanion
By: Vita
Review of Claims Processing
Trupanion is always expedient no matter what your needs are. After a vet visit, I just send my bill in pdf format to trupanion claims, and usually within 7 10 days the claims are reviewed and paid. And they always keep you informed with an email.
Insurer: Trupanion
By: Jamie