Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Timely Response
I have been happy with claim process and timely response.
Insurer: Nationwide
By: Sam
Trust Nationwide. They take care of me
I called numerous times because it was a scary situation. Every time I finished the call with confidence that all would be okay. My claims were settled faster than some human insurance claims.
Insurer: Nationwide
By: Jeri
Very impressed with Nationwide’s fast and easy service!
I’ve had my dog less then 3 years and he has needed 2 surgeries 😔I feel blessed with Nationwide you make filing claims easy and you are fast and efficient with reimbursement. 👍🏼👏🏼Thank you!
Insurer: Nationwide
By: Mary
Sometimes it takes a bit long to get answers
Sometimes it takes a bit long to get answers to your claim but overall a really good experience
Insurer: Trupanion
By: Pier
Wonderful company for pet insurance
Quick response, clear understanding of claim
Insurer: Trupanion
By: Edward
Excellent experience!
Very easy to submit a claim, quick response time also.
Insurer: Trupanion
By: Gail
Alvin's mom
Very fast very professional, truly concerned about the pet.
Insurer: Trupanion
By: Angela
Very easy company to work with and very professional!
Very easy company to work with and very professional!
Insurer: Trupanion
By: Adrienne
Happy camper.
My dog's claim was faxed, processed, and the cheque received in about a week. That's good service, and it always is.
Insurer: Trupanion Canada
By: John
Trupanion has been amazing
Trupanion has been amazing to deal with every time we've made a claim. I have recommended Trupanion to everyone I know that has a pet!
Insurer: Trupanion Canada
By: Carolynn