Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Never had any problems!
They've done a great job of taking care of all of our claims with no fuss, confusion, or problems. It's been very easy, especially with the addition of the app compatibility.
Insurer: Nationwide
By: Nicole
It’s so easy!!
I am thoroughly impressed at how simple it is to submit a claim. It’s just a couple clicks and done. No more filling and faxing etc. Turn around seems much quicker. Very Satisfied!!!
Insurer: Nationwide
By: Derek
I have referred all my family and friends to ASPCA for pet insurance
Our Otis has recently had a substantial amount of bills associated with emergency surgeries. ASPCA has not only processed the claims quickly but called to check on our little guy. The process is unbelievably easy, I have received the bills and while standing in the offices waiting for check out to be complete, filed the claim for the visit. Super easy!!
Insurer: ASPCA
By: Marie
Customer service is helpful-not satisfied with the time it takes for claim processing.
I have been happy with the knowledge of the customer service representatives, the user friendly website, and ability to easily navigate through the site to check my dog's claims/information on their profiles efficiently. I am not satisfied with the amount of time it takes to process claims. I can understand that the initial ones may take a little time, however, the immediate follow-up ones shouldn't be a long wait time at all. I am also not exactly thrilled with BOTH of my dogs rates going up pretty significantly after the first year. That was not told to me at the time I was quoted when deciding to chose NATIONWIDE and the only reason why I am keeping the coverage is because I have needed it. I am honestly 50/50 with how I feel about choosing you and can't say that I would recommend the service to friends and family.
Insurer: Nationwide
By: nicole
Faster payments
I am signed up for automatic payments....recently they are coming much quicker! I believe once it was like 2 days after I submitted bills. Thank you! My one small complaint.......sometimes understanding what you’ve paid or not paid is not clear to me. It’s hard to sort things out sometimes. I’m sorry I can’t think of exact details right now.......
Insurer: Nationwide
By: Teresa
Don't sign up for PPU
Stay away from PPU , their customer service sucks. They don't know what they are talking about half the time, they tell you the have removed or added things to your account and then months later you find out they actually didn't. They remove discounts from your account after alreafy being told by someone else it was already off. I was told my avcount would be the same until January and I made dure to ask a fee times just to make sure what my payment would be this month and she assured me it would be the same until January, she even went to as someone to make sure. Well now I checked my account today and guess what they took about $10 bucks more from my account without my permission and beingntold exactly what this payment would be. I had a really bad customer service call last time I was talking to them and askef gor a manager , she saif there was none around and she would deal with it. I told her no and she out me on hold and came back 10 minutes later saying she went and removed my discounts as I use to work at vet clinic. I was like so I have been on hold for another 10 minutes on top of all the other times you put me on hold and you didn't even look for a manager for me. She yet again tried to handle the situation herself but its something she can't deal woth because apparently no body knows how to write notes of their conversations with you. I specifically asked for one to call back within two buisness days and they never did. Never in all my life have I been so disappointed with a company before. I am cancelling today and going with trupanion, they are a way better company anyway. ✌
Insurer: Pets Plus Us
By: Alyshia
I didn't even know there was a customer service or number to call if the pet is having problems.
I've been with the company for quite a few years and never knew there was customer service or a hot line to call if there is a question about the dogs. I have two dogs under the policy and calling tomorrow to see about adding a 12 week kitten. Are there discounts when you have more than one pet? Do the rates change year after year?
Insurer: Nationwide
By: Mary
Faster than expected
The claims process is so easy and faster than expected.
Insurer: Pets Best
By: Lisa
Claims processed accurately
All claims that I have submitted for Muffin have been processed in accordance to my policy guidelines. If I have any questions, they have been answered to my satisfaction.
Insurer: Pets Best
By: Betty
Processed in a timely manner
I ordered a Seresto collar for my dog through Chewy.com. I wasn't sure how to go about claiming the purchase since I did it online but the customer service was great at guiding me through the process! I got a copy of the invoice and uploaded it to the app. My claim was processed in a timely manner and the reimbursement was put right into my bank account!
Insurer: Pets Best
By: Shelley