Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claims process is simple and I'm reimbursed very quickly
So far the claims have been easy to submit via the VitusVet app. I have been reimbursed promptly. When I have called, agents have been professional and competent. Thank you.
Insurer: Nationwide
By: Shawn
A must have !!
This is great insurance and claims are paid very fast and fair. My only complaint is every year rates continue to go up. I guess that is how all insurance works. Overall very impressed with the customer service and claims departments.
Insurer: Nationwide
By: Tom
Great, easy experience during a time of stress
Having a pet who is injured or sick is extremely stressful. There's a lot of worrying. Knowing that Nationwide Pet Insurance is there to help cover the cost takes a little bit of the stress away and lets me focus on getting my pup back to healthy. Not only that but the process of filing a claim is so simple and easy that I don't have to worry about any hoops to jump through.
Insurer: Nationwide
By: Amie
So far it's a thumbs up!
Thank goodness we have not had a lot of reasons to use our insurance but the times we have, have gone smoothly.
Insurer: ASPCA
By: Barb
Great
Great iInsurance ! I had one bangle cat for 16 1/2 years and I use the insurance for them I now have two more bangle cats and I’m using the insurance again and they come through for everything that I need
Insurer: Nationwide
By: Julie
Thanks to Nationwide, all of our dogs are well.
We have 3 dogs insured by Nationwide. We love the service and ease of processing claims. We have been using Nationwide for about 15 years. We always recommend you to friends and anyone with a new pet.
Insurer: Nationwide
By: Joel
Nationwide: Impressive Pet Insurance
After having 7 dogs in my life, I decided to obtain pet insurance for dog #8. After 3 months of coverage, I am very impressed with Nationwide's customer service and attention to detail. My biggest question is what happens when renewals come due after the first year. Hopefully, it will be minimal, and Nationwide will continue their great service. So many companies reel you in, and then gouge you after that first year. I am hoping Nationwide will be different.
Insurer: Nationwide
By: Tom
Very Fast!
My last two claims were processed in the fastest time ever!! They were processed in just a few days!! Talk about exceptionally fast service!!! Thank you all for your hard work!!!
Insurer: Nationwide
By: Marie
Quick and easy claim service
Always quick service and good explanation of benefits
Insurer: Nationwide
By: Bonnie
I love how simple it is to file a claim and receive payment!
I really like our Pet insurance coverage through Nationwide. It is so fast and easy to use the mobile app to file a claim and receive payment straight into my bank account.
Insurer: Nationwide
By: Michael