Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They used to be good, seems they are swamped . They wear you down with a arduos claim process.
So I submitted a claim for my cat with hypothyroidism. I filed a claim for a july visit and the matter is still up in the air. I had records sent and have confirmation from H.Paws they received them. The clam was denied and i asked for a appeal based on the records. So far i have logged over 5 hours on the phone with them. With no evidence of action. Initially I was told a little after labor day, check back in a week. Its been over 10 days, When i call back now I hear a appeal can take 30 days. I can see no evidence there is a appeal pending processing. ( anthoer 30 minutes on the phone to get that info) Just living and dealing with businesses, something definitely has happened. Healhypaws has all of the bad warning signs based on my life experience. They keep changing there story, and there aversion therapy makes you think twice before filing a claim. I am totally fine working with the web and email. To date not one of my emails has been answered. ZERO! They use a call center now in the Philippines. You have to give all of your information , then wait in the cue, typically 30-45 minutes to speak to someone in washington state. Then repeat the SAME information all over again, In the past i think this site and other research led me too them. I think its time to move on.
Insurer: Healthy Paws
By: Tom
Outstanding customer service and very competive rates for coverage.
Year two with Nationwide Insurance for our little guy Pablo. I highly recommend Nationwide for anyone considering insurance for their furry family member! The customer service is excellent, the ease of filing a claim is impressive and the response time is prompt with clear details provided on processed claims.
Insurer: Nationwide
By: Suzanne
Trupanion is always helpful and very quick to respond to every request.
Truanion has been a blessing for us and everyone is always helpful and very kind during stressful situations.
Insurer: Trupanion
By: Margaret
Best customer service
Healthy Paws has given us great customer service from the first phone call before we picked up our puppy to today. They are always willing to answer questions. Knowing that they are on our side (and our puppy's side) provides so much comfort and peace of mind. I highly recommend Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Nannette
Claims are handled promptly and fairly.
Policy coverage is excellent for reasonable premium. Claims are easy to submit, handled promptly and consistently with policy terms. We are very pleased with the coverage and claims service ASPCA Pet Health Insurance has provided.
Insurer: ASPCA
By: Norman
Claims Process is Good
Handled quickly. No worries. New process is so much easier. Thank you for improving it.
Insurer: Trupanion
By: Teresa
TRUPANION IS TOP-NOTCH!!!!
All of my experiences have been topnotch!!! Fast response and fast reimbursement!!!! Don't have to call very often but if I do, super friendly people!!! I am always telling my animal loving friends they should get Trupanion!!!
Insurer: Trupanion
By: Karen
Trupanion has great customer service.
Trupanion has great customer service. the claims are processed quickly and properly!
Insurer: Trupanion
By: Nora
Best Pet Insurance
Every claim was handled quickly, effectively and just as described in advertising. In addition, whenever I have spoken to anyone, they have been friendly, pleasant and helpful. They even thank me for taking care of my cat!
Insurer: Trupanion
By: Liz